It Support jobs in Malaysia

Eternity Recruitment – Kuala Lumpur, Kuala Lumpur

As a Customer Service Executive (IT HelpDesk), you will provide prompt support, handle inquiries, troubleshoot IT issues, and ensure a seamless customer experience. Responsibilities include maintaining records, assisting with system testing, improving processes, and ensuring compliance. Strong analytical and communication skills are required, with a preference for Mandarin speakers. Ideal candidates have customer service or IT support experience and can work fixed shifts from Monday - Friday. The ideal candidate should be bringing a balance of experience and adaptability to the role.

• Medical claim
• Season parking
• Quarterly attendance allowance
• National / Labour day Allowance

• Provide good customer service promptly.
• Identify and assess customers’ needs to achieve satisfaction.
• Responsible to handle all customers' inquiries and feedback in a quality manner.
• Manage and ensure timely meeting the customer requirements.
• Ensure maintaining accurate system data and records.
• Assist in interface- testing, system setting testing, problem collection, consolidation and troubleshooting.
• Provide product-related information and assist in the process of bidding materials.
• Identifying opportunities for process improvements to enhance the overall customer experience.
• Troubleshooting IT issues and resolving customer complaints.
• To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
• Back up other team members when there is a shortage of manpower within the customer service department.

• STPM, Foundation, Diploma or Degree in any field.
• Proven experience in a customer service or technical support role, preferably in the IT industry.
• Strong data analytical and tabulation, communication skills and excellent presentation skills.
• Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients.
• Able to work shift (7am to 4pm/11am to 8pm/2pm to 11pm), no midnight shift
• Able to type in Mandarin (laptop) (50W in 1 minute)
• Fresh graduates are encouraged to apply.

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