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Telesales Executive, Maybank Group Customer Care
Job summary
A leading financial institution in Shah Alam is seeking motivated individuals to promote and acquire customers for various products. You will be responsible for achieving sales targets through upselling and cross-selling while adhering to banking regulations. Ideal candidates should possess strong sales and relationship-building skills, with a background in financial products preferred. Join our team to contribute to customer loyalty and retention.
Qualifications
- Results-driven and self-motivated individuals are preferred.
- Experience in sales or telesales is an advantage.
- Ability to resolve customer issues effectively.
Responsibilities
- Promoting and acquiring customers for various products.
- Achieving sales performance through upselling and cross-selling.
- Adhering to banking regulations and policies.
Skills
Education
- Promote and acquire customer for various types of products within the Maybank Group.
- Achieve and exceed sales performance via up sell and cross sell.
- Adhere to banking regulations, policies and procedures at all times.
- Persistently champion the Maybank brand to maximize opportunities and contribute to customer loyalty and retention.
- Continuously uphold integrity in all customer interactions.
- To serve effectively and efficiently in meeting customer requirements.
Requirements:
- Degree or Diploma holders from a recognized university, or SPM holders with experience in sales/telesales.
- Result-driven, enthusiastic and self-motivated individuals.
- Good knowledge in financial and banking products.
- Team player with initiatives and assertiveness.
- Strong relationship building, influencing skills and selling skills.
- Ability to work well with others and build rapport in business situations.
- Good customer service skills including researching and resolving customer issues.
- Excellent interpersonal skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.