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Jobs in Bayan Lepas, Germany

System Support Specialist - CW1 (Freight Industry)

Career Wise

Bayan Lepas
Remote
MYR 100,000 - 150,000
Yesterday
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Staff Specialist, ERP Systems

Ambu Sdn. Bhd.

Bayan Lepas
Remote
MYR 70,000 - 100,000
4 days ago
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Branch Manager Home Tuition (WFH)

Smart Mind Home Centre

Bayan Lepas
Remote
MYR 250,000 - 300,000
4 days ago
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Business Development Executive (Sabah/Sarawak)

Info-Tech Systems Ltd.

Kota Kinabalu
Remote
MYR 100,000 - 150,000
Today
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GA Facility Infrastructure Supervisor

Ninja Van

Malaysia
Remote
MYR 60,000 - 80,000
Today
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Assistant Finance Manager (F&B group based in Petaling Jaya)

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Kuala Selangor
Remote
MYR 100,000 - 150,000
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IRGA - DIGITAL | ADVISORY

Johor Bahru
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MYR 100,000 - 150,000
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Senior Manager / Director - Key Account Management & Business Development [Semiconductor Equipment]

Celestica

Kulai
Remote
MYR 120,000 - 180,000
Today
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Global Support Engineer

TiDB

Malaysia
Remote
MYR 100,000 - 150,000
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Professional Service Engineer

TiDB

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MYR 60,000 - 90,000
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Zoho APAC

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MYR 40,000 - 60,000
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Data Engineer/ Senior Data Engineer

MoneyHero Group

Kuala Lumpur
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MYR 120,000 - 160,000
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Mortgage Specialist

MoneySmart Group

Kuala Lumpur
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MYR 60,000 - 80,000
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Kuala Lumpur
Remote
MYR 100,000 - 150,000
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Marketing Manager – Join AIScreen and Help Us Make Digital Signage the Future!

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MYR 150,000 - 200,000
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Perak
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MYR 150,000 - 200,000
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Digital Customer Expert - Mandarin (Work from Home)

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MYR 36,000 - 48,000
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MYR 100,000 - 150,000
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Bjak Sdn Bhd

Kuala Lumpur
Remote
MYR 80,000 - 120,000
Yesterday
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SAP Integration Senior Consultant ("This role is based in UAE and relocation is available for t[...]

Cognizant Global

Kuala Lumpur
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MYR 378,000 - 547,000
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Kuala Lumpur
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MYR 100,000 - 150,000
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MYR 80,000 - 120,000
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MYR 100,000 - 150,000
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Agensi Pekerjaan Mango Global Technologies Sdn Bhd

Kuala Lumpur
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MYR 20,000 - 100,000
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Jungheinrich Business Excellence Center Malaysia Sdn. Bhd.

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MYR 60,000 - 90,000
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System Support Specialist - CW1 (Freight Industry)
Career Wise
Bayan Lepas
Remote
MYR 100,000 - 150,000
Full time
2 days ago
Be an early applicant

Job summary

A tech support organization is seeking a CW1 System Support Team Member to assist with day-to-day system maintenance and troubleshooting. The role involves proactive monitoring, incident management, and user support. Candidates should have 1-2 years of experience, a diploma or degree in a related field, and familiarity with the CW1 system. Strong communication skills and problem-solving abilities are essential. This position offers the opportunity to work part of a global team to enhance system performance.

Qualifications

  • Min 1-2 years working experience in related field.
  • Familiarity with CW1 system functionalities and troubleshooting techniques.
  • Proficiency in English.

Responsibilities

  • Monitor system performance and address issues proactively.
  • Manage initial diagnosis and response to system incidents.
  • Provide tier-1 support for internal users on system issues.
  • Maintain detailed documentation of support activities.
  • Collaborate with global teams to resolve escalated issues.
  • Contribute ideas for process improvements and optimizations.

Skills

Problem-solving skills
Communication skills
Team-oriented
Technical information conveyance
Attention to detail

Education

Diploma/Degree in related field

Tools

CW1 system
Job description
Overview

As a CW1 System Support Team Member, you will be responsible for assisting with day-to-day maintenance, troubleshooting, and optimization of critical system functions. Working remotely as part of a global team, you will ensure systems run efficiently, providing timely support for issues related to system performance, functionality, and user experience. Your role will be essential in minimizing downtime, enhancing operational efficiency, and ensuring that the organization's technological infrastructure operates smoothly.

Responsibilities
  • System Monitoring & Troubleshooting: Regularly monitor system performance and proactively identify and resolve issues before they impact end-users or business operations. Provide on-demand troubleshooting support to resolve system-related issues.
  • Incident Management: Act as a first responder to system-related incidents, managing the initial diagnosis and resolution or escalation as necessary. Follow established procedures to ensure issues are logged, tracked, and resolved in a timely manner.
  • User Support: Provide tier-1 support for internal users experiencing system issues, including application errors, connectivity problems, and general user queries. Provide clear and timely communication on issue resolution.
  • Documentation & Reporting: Maintain detailed documentation of support activities, incident resolutions, and any changes made to systems. Assist in generating reports on system performance, incident trends, and support metrics.
  • Collaboration & Communication: Work closely with Australian team members, system administrators, and technical experts to ensure that escalated issues are addressed in a timely and efficient manner. Participate in regular meetings to review system status, upcoming maintenance, and improvements.
  • Continuous Improvement: Contribute ideas for process improvements, system optimizations, and best practices to enhance system reliability and user experience.
Required Skills & Qualifications
  • Min 1-2 years working experience in related field.
  • Min Diploma/Degree in related field.
  • Proven experience working with CW1 system, including familiarity with its core functionalities, workflows, and troubleshooting techniques.
  • Proficiency in English.
  • Good communication skills, both written and verbal, with the ability to convey technical information clearly.
  • Strong problem-solving skills and attention to detail.
  • A proactive and self-motivated approach to learning new technologies and improving system functionality.
  • A team-oriented approach with the ability to collaborate across global teams to deliver the best possible solutions to users.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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