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Application Consultant
Job summary
A leading recruitment agency in Malaysia is looking for a professional to lead pre-sales activities and manage project implementations. This role offers a remote work opportunity and requires a strong background in project management and customer support. The ideal candidate will have excellent communication skills and experience in application support. Join a mission-driven team committed to innovation and customer success with excellent benefits and a supportive environment.
Benefits
Qualifications
- 1+ years experience in application support or project delivery.
- Ability to work effectively under pressure and tight deadlines.
Responsibilities
- Lead pre-sales activities, product demonstrations, and develop winning technical proposals.
- Manage project implementation, including requirement studies, training plans, UAT, and documentation.
- Deliver post-sales support with a customer-centric approach.
- Collaborate with internal teams, clients, and partners to drive successful project delivery.
Skills
Education
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
RM 3,000.00 - 5,000.00 (Malaysian Ringgit)
Employment Type: Full-time
Reports To: General Manager
Experience Required: 1+ years
Education: Bachelors degree or diploma in IT, Computer Science, or a related field
This is a remote work opportunity!
Lead pre-sales activities, product demonstrations, and develop winning technical proposals.
Manage project implementation, including requirement studies, training plans, UAT, and documentation.
Deliver post-sales support with a customer-centric approach to ensure satisfaction and retention.
Collaborate with internal teams, clients, and partners to drive successful project delivery.
Uphold company standards for HSE, QMS (ISO 9001), and customer communication best practices.
Create compelling demos and presentations tailored to client needs.
Conduct end-user training and provide ongoing support.
Monitor customer adoption and satisfaction post-implementation.
Provide feedback and continuous improvement suggestions to management.
Align with company HR, QHSE, and Customer Service policies.
1+ years experience in application support or project delivery.
Strong project management and troubleshooting skills.
Excellent communication and time management skills.
Strong leadership and team collaboration abilities.
Ability to work effectively under pressure and tight deadlines.
Customer Retention Rate
Customer Satisfaction Score
Project Timeliness and Budget Compliance
Post-Training Support Requests
Support Response Times
You'll be part of a mission-driven team committed to excellence, innovation, and customer success. We offer a supportive environment where your ideas matter, and your growth is our priority.
- Work From Home
- EPF, SOCSO, and EIS contributions
Annual and medical leave
Medical Insurance
5-day work week
Friendly and supportive team environment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.