EXECUTIVE – IT SHARED SERVICES

IGB Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology firm in Kuala Lumpur seeks an IT Support Technician to provide technical assistance to end-users. Responsibilities include troubleshooting hardware, software, and network issues, managing user accounts, and ensuring network stability. The ideal candidate should have a diploma or degree in IT and possess strong problem-solving skills. Fresh graduates or those with limited experience are encouraged to apply. Flexible hours and occasional travel may be required.

Qualifications

• Require fresh graduates or 1-2 years of experience in IT support.
• Knowledge of Windows/Linux operating systems is needed.
• Basic understanding of virtualization technologies is a plus.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Manage and troubleshoot computer and network infrastructure.
• Respond to IT support tickets efficiently.

Skills

Problem-solving

Communication

Organizational skills

Customer-focused

Proactive learning

Education

Diploma or Degree in IT or related field

Tools

Windows 10/11

Google Workspace

Microsoft Office

CompTIA A+

Networking knowledge (TCP/IP, DNS)

Job description

Responsibilities

• Provide technical support to end-users for hardware, software and network related issues.
• Manage, maintain, monitor and perform troubleshooting for computers, servers, network infrastructure (LAN/WAN/WIFI/VPN).
• Manage user accounts, permissions and access controls in accordance with company policies.
• Perform system checks, backups, restoration, and testing to ensure business continuity.
• Monitor the health and performance of computers, backup, servers, and network connectivity.
• Assist in troubleshooting network connectivity issues and ensuring network stability.
• Support the implementation and maintenance of network security measures (firewalls, VPNs).
• Respond to and resolve IT support tickets in a timely and efficient manner.
• Maintain and update inventory for IT assets, including hardware, software licenses and disposal.
• Assist in planning, implementation, and completion of IT-related projects.
• Assist in liaising with IT vendors for support, procurement, and service-related issues.

Job Requirements

Technical Skills

• Possess Diploma or Degree in Information Technology, Computer Science or related field.
• Fresh graduates or 1-2 years of experience.
• Certification in CompTIA A+, Network+, or similar is an advantage.
• Strong knowledge of Windows operating systems (Windows 10/11, Windows Server).
• Experience with Google Workspace (Gmail & Google Drive).
• Experience with Google Workspace, Gemini AI, and Microsoft Office is an advantage.
• Basic knowledge of Windows/Linux operating systems, networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Proficiency in troubleshooting hardware issues (desktops, laptops, printers, mobile devices).
• Basic understanding of virtualization technologies (e.g., VMware, Hyper‑V) is a plus.
• Knowledge of cybersecurity principles and practices.

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Good organizational and time management skills, with the ability to prioritize tasks.
• Customer-focused approach with a patient and helpful attitude.
• Proactive and eager to learn new technologies.
• Good interpersonal skills and the ability to work in a fast-paced environment.
• Able to stand by/on-site during off-office hours, including weekends and public holidays if required.
• Possess own transport and willing to travel.