Computer Technician jobs in Malaysia

We're an Australian-owned outdoor play company known for our premium trampolines, swing sets, and outdoor play equipment used by families across Australia, the United States, Europe, and beyond. We're product-obsessed, innovation-driven, and fast‑scaling across global markets. This position offers a chance to join our dynamic and diverse team and contribute to our growth.

We are looking for an in‑house IT Technician to be one of the founding members of our Kuala Lumpur IT team, collaborating with our Brisbane IT team. Reporting to our IT Manager in Kuala Lumpur, and our CTO based in Brisbane, you'll be the first point of contact for a diverse internal user base in Kuala Lumpur, as well as in Brisbane and other locations worldwide.

This role provides the opportunity to broaden your technical expertise across various domains in a collaborative and fast‑paced environment. We are looking for a motivated and detail‑oriented individual who is passionate about technology and eager to contribute.

This is an office‑based role in Kuala Lumpur City Centre, Monday to Friday. Some after‑hours work will be required from time to time, as well as being part of an on‑call rotation.

• Respond to internal support requests (both onsite and remote), providing technical assistance with computer hardware, software applications, peripherals, and network connectivity.
• Diagnose and resolve technical issues, and provide user training.
• Perform network maintenance, connectivity troubleshooting, and network device configuration.
• Maintain an inventory of hardware and software assets, including tracking and documenting changes, repairs, and replacements.
• Perform computer hardware repairs and component upgrades.
• Document technical procedures, troubleshooting steps, and resolutions, and share knowledge within the team.
• Contribute to ongoing IT improvement projects across the business.
• Assist with IT onboarding and offboarding, including device setup, software installation, system access configuration, and equipment handover.

• Minimum of 7 years proven experience in a hands‑on IT Support role.
• Friendly attitude and a passion for technology.
• Excellent verbal and written communication skills in English.
• Excellent time management and organisational skills.
• Strong experience in installation, configuration, and troubleshooting of computer hardware (PCs, laptops, printers, basic servers) and network equipment (routers, switches, firewalls).
• Strong understanding of networking, including DNS, VLAN, VPN, IPSec, LAN/WAN, and WLAN, with the ability to analyze and resolve network issues.
• Expert knowledge of IT security best practices.
• Strong familiarity with both Windows and Mac operating systems.
• High attention to detail and strong analytical and problem‑solving skills.
• Expert knowledge of performance optimisation of Windows desktops and laptops, including reconfiguration, maintenance and/or upgrades.
• Expert knowledge of data security concepts, including virus prevention, common cyber threats, backup, and recovery practices.
• Strong problem‑solving skills with the ability to handle routine IT issues independently, escalation appropriately, and collaborate effectively with the IT team in Australia.
• Strong experience with Google Workspace administration.

• Experience managing Sophos hardware firewalls.
• Experience managing Ubiquiti network switches and AP’s.
• Experience managing Synology NAS.
• Experience managing CCTV.
• Experience with Monday.com platform.
• Experience with PBX configuration.
• Experience with Linux.
• IT certifications (e.g. CCNA, ITIL, CompTIA Network+, CompTIA Security+, Google Workspace Professional Collaboration Engineer).