It Support jobs in Mexico

N2N Connect Berhad is hiring a Full time Technical Support Specialist role in Bangsar South, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Expected salary: RM3,500 - RM6,000 per month

Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Analyze and provide technical application backup and support.
• Perform ongoing activities to maintain and enhance overall system performance.
• Responsible for setting customer expectation and escalate issues to a higher level or inter departments in order to resolve the raised issues.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.

Job Requirements

• Diploma/Degree in Computer Science or equivalent.
• At least 5 years’ experience in related field (IT Support/Application Support).
• Resourceful and able to work effectively in a team.
• Able to withstand stress in order to meet timelines when necessary.
• Knowledge in Java, Linux CentOS, Nginx / TomCat / Apache will be added advantages.
• Experience with log analysis & root cause analysis.
• Understand database systems.
• Knowledge in securities and trading or financial preferred.