Jobs in Petaling Jaya, United States

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

We are seeking a dedicated and proactive Service Delivery Specialist with fluency in Japanese to remotely support East Asia employees and the HR operation team from Malaysia. The role primarily involves providing efficient and effective HR services to internal stakeholders, collaborating closely with the country HR operations and payroll team while ensuring compliance with company policies and procedures on various HR functions and operational excellence. The successful candidate will play a key role in delivering high-quality HR support and services to our organization.

• Manage the end-to-end employee lifecycle processes, including onboarding, offboarding, and employee data management.
• Collaborate closely with the country HR operations and payroll team, advising and supporting on time/attendance/OT, leave systems, payroll, and statutory compliance matters.
• Administer employee benefits programs and address benefits-related inquiries in collaboration with the HR team.
• Ensure compliance with local labor laws and HR regulations.
• Address employee inquiries and issues through a ticketing system, ensuring timely resolution and exceptional service delivery.
• Actively identify improvement opportunities, maintain operational excellence, and promote standardized processes.
• Collaborate with cross-functional teams to streamline HR processes and enhance service delivery efficiency.
• Contribute to the development and improvement of HR service delivery processes and workflows to enhance efficiency and employee experience.
• Participate in ad hoc projects and activities as required to support HR operations.

• Bachelor’s degree in HR management, business administration, or related field.
• Proficiency in Japanese: Demonstrated business-level fluency in both written and spoken Japanese is essential for effective communication and collaboration.
• Digital Automation Tools: Familiarity with digital automation platforms and tools is an advantage.
• Japanese Statutory Knowledge: Ability to comprehend Japanese statutory requirements, with guidance and support from team members, is beneficial.
• Cross-Cultural Experience: Prior experience working with Japanese companies or colleagues, particularly in high-context communication environments, is highly valued.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Project management skills to drive digital service delivery initiatives.
• Digital mindset and proactiveness, embracing and driving digital transformation within service delivery processes.
• Continuous improvement mindset, optimizing digital service delivery processes, including identifying automation opportunities, and enhancing self-service capabilities for stakeholders.
• Excellent communication and interpersonal skills to effectively engage with both internal teams and external stakeholders.
• Proven experience in HR service delivery, preferably in a multinational environment, would be an advantage.
• Strong understanding of HR processes, payroll, and benefits administration would be an advantage.
• Fresh graduates are encouraged to apply.

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• …and more!

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric is an Equal Opportunity Employer and we are committed to championing inclusivity in everything we do. We provide equitable opportunities to everyone, everywhere, and uphold our Trust Charter as part of our ethics, safety, sustainability, quality and cybersecurity commitments. For more information about our Trust Charter, please visit the official site.