194

Quality Assurance Analyst jobs in Malaysia

Quality Assurance (Analyst)

Commerce Access Sdn. Bhd. (Casb)

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Quality Assurance Specialist - Cantonese Insurance Policies

Cognizant Malaysia

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Today
Be an early applicant

Pastry Executive Chef - Director of Quality & Global Growth

Cezars Kitchen Sdn Bhd

Iskandar Puteri
On-site
MYR 100,000 - 150,000
Today
Be an early applicant

QA Manager

TRANSPAK PENANG SDN. BHD.

Seberang Perai
On-site
MYR 100,000 - 150,000
Today
Be an early applicant

Global Quality Leader - Medical Devices (ISO 13485)

Agensi Pekerjaan Minde Group Sdn Bhd

Kulai
On-site
MYR 100,000 - 130,000
Yesterday
Be an early applicant
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6479 - Senior Quality Manager

Agensi Pekerjaan Minde Group Sdn Bhd

Kulai
On-site
MYR 100,000 - 130,000
Yesterday
Be an early applicant

Payments Quality Assurance – Assistant Manager

CIMB

Malaysia
On-site
MYR 60,000 - 80,000
Yesterday
Be an early applicant

QA Manager (Call Centre)

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant
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Quality Inspector: 5S-Driven QA & Final Verification

Agensi Pekerjaan Minde Group Sdn Bhd

Ulu Tiram
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant

Software Test Engineer

Upright Talent

Johor Bahru
On-site
MYR 150,000 - 200,000
Yesterday
Be an early applicant

Lead / Senior QA Automation Engineer

Capcon Asia

Kuala Lumpur
Hybrid
MYR 150,000 - 200,000
Yesterday
Be an early applicant

QA Engineer — Automation & Quality Advocate

Quintus Search

Kuala Lumpur
On-site
MYR 70,000 - 90,000
Yesterday
Be an early applicant

Senior QA Automation Lead — Path to QA Architect

Capcon Asia

Kuala Lumpur
Hybrid
MYR 150,000 - 200,000
Yesterday
Be an early applicant

Dairy UHT Production Manager – Quality & Efficiency

Private Advertiser

Seremban
On-site
MYR 150,000 - 200,000
Yesterday
Be an early applicant

Global QA Specialist — ISO 9001, Electronics

Upright Talent

Kulai
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant

QA Manager (BPO)

SummitNext Technologies Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant

6549 - Lean Expert(Continuous Improvement)

Agensi Pekerjaan Minde Group Sdn Bhd

Johor Bahru
On-site
MYR 80,000 - 110,000
Yesterday
Be an early applicant

6387 - QA Manager (ISO 13485 - Medical Devices/Pharmaceutical)

Agensi Pekerjaan Minde Group Sdn Bhd

Johor Bahru
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant

Fresh Fruit Quality Inspector

Sinergia Talents

Selayang Municipal Council
On-site
MYR 30,000 - 45,000
Yesterday
Be an early applicant

QA Manager — ISO 9001 Quality Leader in Machining

Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A)

Kulim
On-site
MYR 60,000 - 90,000
Yesterday
Be an early applicant

QA Manager

Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A)

Kulim
On-site
MYR 60,000 - 90,000
Yesterday
Be an early applicant

Welding Quality Inspector - TIG/MIG/Arc & Blueprints

Agensi Pekerjaan Minde Group Sdn Bhd

Kulai
On-site
MYR 150,000 - 200,000
Yesterday
Be an early applicant

Senior QA Automation Engineer: Drive Quality & Testing

ADI Resourcing

Kuala Lumpur
On-site
MYR 60,000 - 80,000
Yesterday
Be an early applicant

QA Manager — Medical Devices & Plastic Molding

Agensi Pekerjaan Minde Group Sdn Bhd

Ulu Tiram
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant

6548 - QA Manager

Agensi Pekerjaan Minde Group Sdn Bhd

Ulu Tiram
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant

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Quality Assurance Analyst
Commerce Access Sdn. Bhd. (Casb)
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
30+ days ago

Job summary

A leading BPO provider in Kuala Lumpur is seeking a quality assurance specialist to monitor calls and chats, coach team members, and manage service quality metrics. The ideal candidate will have a passion for helping others improve and ensure an excellent customer experience. This role offers benefits including paid time off, retirement savings plans, and opportunities for professional development.

Benefits

Paid Time Off
Retirement Savings Plan
Professional Development Opportunities
Flexible Work Arrangements

Qualifications

  • Experience in quality assurance or customer service.
  • Strong communication and coaching skills.
  • Ability to analyze data and provide feedback.

Responsibilities

  • Monitor call quality and live chat interactions.
  • Coach team members on performance improvement.
  • Manage customer satisfaction metrics and validation.
Job description

This job is about making sure calls and chats are top-notch. You'll listen in, coach team members, and help improve service quality. You might like this job because you enjoy helping others get better and ensuring customers have a great experience!

Call quality monitoring Inbound, Outbound and Live Chat channel. Coaching for improvement call quality & other quality improvement processes. Manage CSI with low rating performance validation. Any other relevant task that is deemed required to ensure the best quality of service.

Job Requirements
Company Benefits
Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Retirement Savings Plan

Secure your future with employer-matched contributions to your retirement fund.

Professional Development Opportunities

Access to training programs, workshops, and courses to enhance your skills and advance your career.

Flexible Work Arrangements

Options for remote work, flexible hours, or compressed workweeks to support work-life balance.

At Commerce Access, we’re dedicated to elevating our clients to success by building strong brands and maintaining a competitive edge. Our passionate team, backed by experienced professionals, efficient processes, and cutting-edge technology, drives growth across diverse industries and fosters enduring client-customer relationships. As a premier Business Process Outsourcing (BPO) provider based in Petaling Jaya,...

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.