Quality Assurance Analyst jobs in Malaysia
Quality Assurance (Analyst)
Commerce Access Sdn. Bhd. (Casb)
SEA Food Quality Director — Halal & Bilingual
Nstarts Consultants Company Limited
Overseas Food Quality Control Director
Nstarts Consultants Company Limited
Production Manager - Lean Manufacturing & Quality Leader
Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd
QA Automation Engineer — Mintsoft 3PL Web Testing
The Access Group
Discover more opportunities than anywhere else. Find more jobs nowDirector, Quality
Ultra Clean Technology
Quality Manager ( QA/QC Dept)
Private Advertiser
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SGS
Sensory & Quality Coordinator — Customer Impact
Barry Callebaut Manufacturing Iberica SA.
Quality Controllers (QC) | Senai,jb | Mandarin
J-Recruit Recruitment Agency
Quality Assurance Tester
Hunters International Sdn Bhd
Hybrid Automation QA Engineer — CI/CD Test Automation Pro
Glints
Senior QA Automation Engineer
Xsolla
Quality Control Supervisor
ResMed
Manager, Quality
Edwards Lifesciences
Manager, Quality
Masimo Corporation
Quality Leader — Medical Devices & Regulatory Compliance
Masimo Corporation
Automation Test Engineer
CARSOME
A&A Analyst, Accounting & Reporting Assurance
Deloitte PLT
Quality Assurance (Analyst)
Job summary
A leading BPO provider in Kuala Lumpur is seeking a quality assurance specialist to monitor calls and chats, coach team members, and manage service quality metrics. The ideal candidate will have a passion for helping others improve and ensure an excellent customer experience. This role offers benefits including paid time off, retirement savings plans, and opportunities for professional development.
Benefits
Qualifications
- Experience in quality assurance or customer service.
- Strong communication and coaching skills.
- Ability to analyze data and provide feedback.
Responsibilities
- Monitor call quality and live chat interactions.
- Coach team members on performance improvement.
- Manage customer satisfaction metrics and validation.
This job is about making sure calls and chats are top-notch. You'll listen in, coach team members, and help improve service quality. You might like this job because you enjoy helping others get better and ensuring customers have a great experience!
Call quality monitoring Inbound, Outbound and Live Chat channel. Coaching for improvement call quality & other quality improvement processes. Manage CSI with low rating performance validation. Any other relevant task that is deemed required to ensure the best quality of service.
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Secure your future with employer-matched contributions to your retirement fund.
Access to training programs, workshops, and courses to enhance your skills and advance your career.
Options for remote work, flexible hours, or compressed workweeks to support work-life balance.
At Commerce Access, we’re dedicated to elevating our clients to success by building strong brands and maintaining a competitive edge. Our passionate team, backed by experienced professionals, efficient processes, and cutting-edge technology, drives growth across diverse industries and fosters enduring client-customer relationships. As a premier Business Process Outsourcing (BPO) provider based in Petaling Jaya,...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.