Quality Assurance Analyst jobs in Malaysia
Quality Assurance (Analyst)
Commerce Access Sdn. Bhd. (Casb)
Service Assurance Analyst
Mars Consulting
QA Controller: Quality Assurance & Compliance Specialist
iOBED (M) Sdn. Bhd.
Delivery Assurance Analyst (Thai) - 6 Months Contract
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Thai-Speaking Delivery Assurance Analyst - Fresh Grad
Ideal Reliance
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Revenue Assurance Analyst: Detect & Fix Revenue Leaks
Time dotCom Berhad
Senior Credit Risk Assurance Analyst
United Overseas Bank
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AnSheng Technology (Malaysia) Sdn. Bhd.
Senior Farm Operations & Quality Leader
FFM Berhad
Entry-Level Quality Control Inspector - Fresh Graduates
Techwin
Senior Software Tester
Testbits Sdn Bhd
Halal QA/QC Supervisor - Quality & Compliance Leader
MHC Coldstorage
Quality Manager (Precision Metal Stamping) Batu Pahat
Ag Staffing Malaysia
Specialist - Quality and Customer Experience (English and Bahasa Malaysia Language Support)
Scicom (MSC) Berhad
QC LAB TECHNICIAN (CHEMIST)
Groupe Avril
QA Manager
AnSheng Technology (Malaysia) Sdn. Bhd.
Head - Quality Assurance / Quality Control
Gamuda Group
Quality Assurance (QA) Specialist
Lacher Malaysia
Quality Assurance (Analyst)
Job summary
A leading BPO provider in Kuala Lumpur is seeking a quality assurance specialist to monitor calls and chats, coach team members, and manage service quality metrics. The ideal candidate will have a passion for helping others improve and ensure an excellent customer experience. This role offers benefits including paid time off, retirement savings plans, and opportunities for professional development.
Benefits
Qualifications
- Experience in quality assurance or customer service.
- Strong communication and coaching skills.
- Ability to analyze data and provide feedback.
Responsibilities
- Monitor call quality and live chat interactions.
- Coach team members on performance improvement.
- Manage customer satisfaction metrics and validation.
This job is about making sure calls and chats are top-notch. You'll listen in, coach team members, and help improve service quality. You might like this job because you enjoy helping others get better and ensuring customers have a great experience!
Call quality monitoring Inbound, Outbound and Live Chat channel. Coaching for improvement call quality & other quality improvement processes. Manage CSI with low rating performance validation. Any other relevant task that is deemed required to ensure the best quality of service.
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Secure your future with employer-matched contributions to your retirement fund.
Access to training programs, workshops, and courses to enhance your skills and advance your career.
Options for remote work, flexible hours, or compressed workweeks to support work-life balance.
At Commerce Access, we’re dedicated to elevating our clients to success by building strong brands and maintaining a competitive edge. Our passionate team, backed by experienced professionals, efficient processes, and cutting-edge technology, drives growth across diverse industries and fosters enduring client-customer relationships. As a premier Business Process Outsourcing (BPO) provider based in Petaling Jaya,...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.