A leading BPO provider is seeking a Quality Assurance Manager in Malaysia to develop QA frameworks and manage teams. The role requires a minimum of 3–5 years in Quality Assurance, ideally within BPO or customer service sectors. Responsibilities include supervising QA Analysts, conducting performance reviews, and driving quality improvements. Strong knowledge of QA methodologies and excellent communication skills are essential for success. This position offers a dynamic work environment focused on customer satisfaction and operational excellence.
Qualificações
3–5 years of experience in Quality Assurance, ideally in BPO or customer service.
Experience leading QA teams in high-volume environments.
Strong understanding of QA tools and metrics.
Responsabilidades
Develop QA frameworks to meet project needs.
Collaborate with stakeholders on KPIs and quality metrics.
Supervise QA teams and conduct performance reviews.
Conhecimentos
Quality Assurance methodologies
Data analysis
Stakeholder management
Communication
Descrição da oferta de emprego
A leading BPO provider is seeking a Quality Assurance Manager in Malaysia to develop QA frameworks and manage teams. The role requires a minimum of 3–5 years in Quality Assurance, ideally within BPO or customer service sectors. Responsibilities include supervising QA Analysts, conducting performance reviews, and driving quality improvements. Strong knowledge of QA methodologies and excellent communication skills are essential for success. This position offers a dynamic work environment focused on customer satisfaction and operational excellence.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.