15

Travel Agency jobs in Malaysia

Mandarin CX Team Lead - 24/7 Global Support

Agoda

Kuala Lumpur
On-site
MYR 50,000 - 70,000
7 days ago
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Travel Experience Architect

Holiday Tours & Travel Sdn Bhd

Petaling Jaya
On-site
MYR 40,000 - 60,000
8 days ago

Assistant Manager, Online Travel Agents

Malaysia Airlines

Kuala Lumpur
On-site
MYR 50,000 - 80,000
14 days ago

Regional CS Leader: Strategy, Escalations & Partner Ops

Agoda

Kuala Lumpur
On-site
MYR 80,000 - 100,000
10 days ago

Business Developement Executive (B2B)

Travelog.com

Kuala Lumpur
On-site
MYR 50,000 - 70,000
30+ days ago
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Assistant Operations Manager (Tourism Industry)

Talent Recruit

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Strategic Travel Partnerships Lead

Travelog.com

Kuala Lumpur
On-site
MYR 50,000 - 70,000
30+ days ago

Assistant Operations Manager - Tourism Travel Growth Lead

Talent Recruit

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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Brand Manager

Universal Robina Corporation

Klang City
On-site
MYR 80,000 - 110,000
17 days ago

Telesales Executive

Travelog.com

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Travel Telesales Pro: Mandarin/English, Lead Tours

Travelog.com

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Manager | Sales Planning | Incentive Trip | Mandarin Speaking

J-Recruit Recruitment Agency

Kuala Lumpur
On-site
MYR 80,000 - 100,000
30+ days ago

Finance Manager

Celestica Inc.

George Town
On-site
MYR 80,000 - 120,000
30+ days ago

Brand Manager – Global Brand Marketing

Universal Robina Corporation

Klang City
On-site
MYR 100,000 - 150,000
30+ days ago

Tech Lead - Flights Booking: AI-Driven, Scalable Booking Engine

Wego

Kuala Lumpur
On-site
MYR 120,000 - 150,000
30+ days ago

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Similar jobs:

Travel jobs
Mandarin CX Team Lead - 24/7 Global Support
Agoda
Kuala Lumpur
On-site
MYR 50,000 - 70,000
Full time
7 days ago
Be an early applicant

Job summary

A leading online travel agency in Kuala Lumpur is seeking a Contact Center Team Manager. This role involves supporting business objectives while motivating a diverse team. The ideal candidate will have at least 2 years of experience managing teams in a contact center environment. Responsibilities include monitoring service levels, providing coaching, and ensuring effective processes. The company values diversity and innovation, offering opportunities for continuous learning and development.

Qualifications

  • At least 2 years of people management experience in a contact center environment.
  • Must manage at least a group of 15 people in an inbound contact center setup.
  • Strong track record of evaluating and improving center efficiency.

Responsibilities

  • Monitor traffic and act to ensure service levels are met.
  • Coach, mentor, and evaluate team performance.
  • Identify and implement action plans for performance gaps.

Skills

People management
Interpersonal skills
Process improvement
Microsoft Office proficiency
Job description
A leading online travel agency in Kuala Lumpur is seeking a Contact Center Team Manager. This role involves supporting business objectives while motivating a diverse team. The ideal candidate will have at least 2 years of experience managing teams in a contact center environment. Responsibilities include monitoring service levels, providing coaching, and ensuring effective processes. The company values diversity and innovation, offering opportunities for continuous learning and development.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.