Travel Agency jobs in Malaysia
Travel Customer Experience Representative (Remote)
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Remote Travel Experience Specialist
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Travel Customer Experience Representative (Remote)
Job summary
A travel agency is seeking a Travel Customer Experience Representative to support clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, and resolving concerns with empathy. The ideal candidate will have strong communication skills and prior customer service experience, preferably in the travel industry. This is a fully remote position offering flexible work, career growth opportunities, and travel perks.
Benefits
Qualifications
- Customer service experience required; travel or hospitality experience preferred.
- Comfortable with technology and learning booking systems and CRM tools.
- Passion for travel and client-focused service.
Responsibilities
- Respond to customer inquiries via phone, email, and messaging platforms.
- Assist clients with travel bookings, modifications, cancellations, and special requests.
- Resolve customer concerns with empathy and effective problem-solving.
Skills
Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.
- Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
- Assist clients with travel bookings, modifications, cancellations, and special requests.
- Provide accurate information on destinations, travel requirements, and agency policies.
- Follow up with clients to confirm itineraries and satisfaction.
- Resolve customer concerns with empathy and effective problem-solving.
- Maintain accurate client and booking records.
- Excellent written and verbal communication skills.
- Customer service experience required; travel or hospitality experience preferred.
- Strong organizational skills and attention to detail.
- Comfortable with technology and learning booking systems and CRM tools.
- Ability to work independently in a remote setting.
- Passion for travel and client-focused service.
- Fully remote, flexible work environment.
- Career growth opportunities within the agency.
- Travel perks and industry discounts.
- Training and ongoing support from a collaborative team.
Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.