Application Support Specialist

Rhenus Logistics; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics company is seeking a Level 1 support specialist in Subang Jaya, Malaysia. The role requires providing IT support, managing helpdesk tickets, and collaborating with global teams. Ideal candidates will have at least 1 year of experience or be recent graduates. Proficiency in English is necessary, and fluency in Mandarin is a plus. Strong communication and attention to detail are essential for success in this fast-paced environment.

Qualifications

• Minimum 1 year of related work experience; fresh graduates encouraged.
• Fluency in Mandarin is an added advantage.
• Computer literate and willing to learn user support.

Responsibilities

• Provide Level 1 support to users in the APAC region.
• Manage, prioritize, and resolve support tickets.
• Collaborate with IT teams to coordinate projects.

Skills

Proficient in English and local languages

Strong communication skills

Attention to detail

Time management

Education

Higher Secondary / STPM / A-Level / Certificate / Diploma

Tools

Incident management systems

Helpdesk ticketing tools

Job description

Responsibilities

• Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
• Assist users with matters related to business applications and IT systems.
• Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
• Log, escalate, and follow through on all support requests and incidents until closure.
• Identify operational gaps and contribute ideas for continuous improvement in IT service management.
• Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
• Support training initiatives by providing input on user training needs and conducting knowledge‑sharing sessions.
• Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
• Maintain and update internal knowledge base documentation for IT support.
• Take ownership of assigned projects, ensuring timely completion and quality deliverables.
• Internalize feedback to continuously enhance work quality and performance.
• Be available for domestic and international travel when required.

What You Bring

• Minimum Higher Secondary / STPM / A‑Level / Certificate / Diploma or higher in any field.
• At least 1 year of related work experience; fresh graduates are encouraged to apply.
• Proficient in English and local language(s), both written and verbal.
• Fluency in Mandarin (spoken and written) is an added advantage.
• Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred.
• Computer literate and willing to learn user support, troubleshooting, and business applications.
• Strong communication skills with the ability to explain technical information clearly.
• Excellent attention to detail, time management, and ability to meet deadlines.
• Adaptable to changing environments and dynamic business needs.