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It Support jobs in Malaysia

IT Support Officer - IT Delivery (Application Management)

IT Support Officer - IT Delivery (Application Management)
Malaysia Airports Berhad
Selangor
MYR 30,000 - 60,000
Urgently required
2 days ago
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IT ANALYST (IT SUPPORT)

IT ANALYST (IT SUPPORT)
Infoempregos
Port Klang
MYR 20,000 - 40,000
Urgently required
Today

Regional Service Manager (RSM)

Regional Service Manager (RSM)
HCLTech
Kuala Lumpur
MYR 60,000 - 100,000
Urgently required
Today

Shop Floor Support Analyst

Shop Floor Support Analyst
GKN Aerospace
Johor Bahru
MYR 30,000 - 60,000
Urgently required
Today

Service Desk Analyst

Service Desk Analyst
HCLTech
Kuala Lumpur
Remote
MYR 100,000 - 150,000
Urgently required
Today
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Customer Service | Fresh Grad | (LiveChat - IT Helpdesk)

Customer Service | Fresh Grad | (LiveChat - IT Helpdesk)
Eternity Recruitment
Kuala Lumpur
MYR 25,000 - 45,000
Urgently required
Today

Service Desk Analyst

Service Desk Analyst
Persolkelly
Putrajaya
MYR 100,000 - 150,000
Urgently required
Today

IT Specialist

IT Specialist
Wrightbus
Selangor
MYR 30,000 - 60,000
Urgently required
2 days ago
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ERP Applicataion Support Specialist

ERP Applicataion Support Specialist
nahc.io
Kuala Lumpur
MYR 40,000 - 80,000
Urgently required
Yesterday

Senior Infrastructure Engineer (Splunk)

Senior Infrastructure Engineer (Splunk)
DHL
Cyberjaya
MYR 45,000 - 85,000
Urgently required
Yesterday

Global IT ServiceDesk

Global IT ServiceDesk
Ambu A/S
Penang
MYR 30,000 - 60,000
Urgently required
2 days ago

IT Executive | Cheras Campus

IT Executive | Cheras Campus
Netherlands Maritime Univeristy College
Kuala Lumpur
MYR 100,000 - 150,000
Urgently required
Today

Wintel Engineer (Windows)

Wintel Engineer (Windows)
Hytech Empire
Kuala Lumpur
MYR 150,000 - 200,000
Urgently required
2 days ago

Business Analyst

Business Analyst
Hytech Empire
Kuala Lumpur
MYR 30,000 - 60,000
Urgently required
Today

MIS Executive-ERP Support

MIS Executive-ERP Support
Abex Medical
Selangor
MYR 30,000 - 60,000
Urgently required
Today

Service Desk Analyst

Service Desk Analyst
Axiom Technologies
George Town
MYR 30,000 - 60,000
Urgently required
Yesterday

IT Customer Service Analyst (Korean Speaker)

IT Customer Service Analyst (Korean Speaker)
Randstad (Schweiz) AG
Kuala Lumpur
MYR 30,000 - 50,000
Urgently required
2 days ago

Cloud Engineer (AWS RDS Specialist)

Cloud Engineer (AWS RDS Specialist)
Hytech Empire
Kuala Lumpur
MYR 150,000 - 200,000
Urgently required
Today

Java Developer

Java Developer
Hytech Empire
Kuala Lumpur
MYR 40,000 - 80,000
Urgently required
2 days ago

Associate IT Solutions Consulting Analyst (.NET/C#, SQL)

Associate IT Solutions Consulting Analyst (.NET/C#, SQL)
DHL Germany
Cyberjaya
MYR 30,000 - 60,000
Urgently required
Today

Data Analyst

Data Analyst
Hytech Empire
Kuala Lumpur
MYR 30,000 - 60,000
Urgently required
Today

IT Customer Service Analyst (Korean Speaker)

IT Customer Service Analyst (Korean Speaker)
Randstad (Schweiz) AG
Malaysia
MYR 30,000 - 60,000
Urgently required
2 days ago

Executive, Technical Support

Executive, Technical Support
DKSH Group
Petaling Jaya
MYR 30,000 - 60,000
Urgently required
Today

Office Administration

Office Administration
MTALENT BUSINESS
Subang Jaya
MYR 30,000 - 60,000
Urgently required
Yesterday

SYSTEM ENGINEER

SYSTEM ENGINEER
Infoempregos
Pasir Gudang
MYR 20,000 - 40,000
Urgently required
Today

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IT Support Officer - IT Delivery (Application Management)

Be among the first applicants.
Malaysia Airports Berhad
Selangor
MYR 30,000 - 60,000
Be among the first applicants.
2 days ago
Job description

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IT Support Officer - IT Delivery (Application Management)
Job Description

POSITION GENERAL SUMMARY

To perform IT application support and maintenance services for Check-in Systems (CUPPTS, CUSS, and related components) and Self Service Bagdrop (SSBD) to ensure high system serviceability and availability.

ESSENTIAL POSITION FUNCTIONS

  1. System Monitoring & Support
    - Monitor and maintain the performance of check-in systems, kiosks, airline DCS (Departure Control Systems), and SSBD systems.
    - Provide first and second-level support to resolve technical issues promptly.
    - Coordinate with business owners, vendors, and airlines to ensure continuous system operation.
  2. Maintenance & Troubleshooting
    - Conduct routine corrective and preventive maintenance, including updates for kiosks, printers, scanners, and bag-drop mechanisms.
    - Diagnose hardware and software faults, replace faulty parts, or coordinate with service providers.
  3. System Integration & Deployment
    - Support system upgrades, testing, and deployment of new check-in or baggage processing solutions.
    - Collaborate with airline IT teams during DCS integrations or check-in system onboarding.
  4. Documentation & Reporting
    - Maintain accurate records of incidents, system performance logs, maintenance activities, and root cause analyses.
    - Report system uptime, downtime, and SLA compliance to management.
  5. Compliance & Safety
    - Ensure all systems comply with aviation safety regulations, airport authority policies, and cybersecurity standards.
    - Participate in audits and risk assessments related to check-in and baggage systems.
  6. Ensure the availability and serviceability of supported systems for high performance.
  7. Be available on standby as required.
  8. Contribute to problem management and improvement programs for identified system issues.
  9. Assist with system performance analysis for continuous improvement and problem prevention.
  10. Participate in handover processes for support acceptance.
  11. Understand business processes and system design, including configuration and operation principles of hardware and software modules.
  12. Handle ad-hoc assignments related to system activities as instructed by superiors.
  13. Identify areas for system improvement or upgrades.
  14. Participate in requirement analysis for change requests or new system requirements.
  15. Maintain good teamwork and personal relationships within the IT division.
  16. Manage customer and top management expectations.
  17. Work beyond usual control areas to enhance overall device and system performance.
Skills
  • Team player with minimal supervision
  • Experience working in cross-functional teams for system implementations
  • Knowledge of cybersecurity best practices, especially in airport IT environments
  • Ability to liaise effectively with third-party system providers
Education

External

  • Diploma preferably in Computer Science or Information Technology
Relevant Industries

External

  • At least 3 principals involved
  • CGPA > 2.8
Additional Information

Open to Malaysian citizens only.
Only online applications will be considered.
Applications should be submitted by 13 May 2025.
Only shortlisted candidates will be notified.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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