IT Executive

GL Business Advisory Sdn Bhd; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A business advisory firm in Malaysia is looking for an IT Support Executive to provide SAP B1 user support and manage overall IT operations. The role requires at least a Certificate or Diploma in IT/Computer Science and proficiency in SAP B1 and IT troubleshooting. The ideal candidate should have strong analytical and problem-solving skills, and be capable of adapting to a dynamic work environment. This position represents an opportunity to contribute to both daily IT tasks and larger projects.

Qualifications

• Basic technical understanding of IT hardware and software.
• Understanding of IT infrastructure in business and manufacturing environments.
• Knowledge of IT security measures and cybersecurity.

Responsibilities

• Provide daily SAP B1 user support and troubleshoot issues.
• Perform IT operations, including database backups and user support.
• Assist in IT asset management and new equipment setup.
• Manage compliance risks and adapt to fast-changing environments.

Skills

SAP B1 user support

Troubleshooting system issues

IT asset management

Communication skills

Problem-solving skills

Education

Certificate/Diploma in IT/Computer Science

Tools

SAP B1

Microsoft 365

Crystal Reports

Job description

Responsibilities

• Provide daily SAP B1 user support, troubleshoot system issues, and assist in change requests.
• Experience in SAP B1 installation, configuration, maintenance, and upgrades.
• Experience in customizing SAP B1 forms, document layouts, queries and reports.
• Manage SAP B1 user accounts, roles, and authorizations.
• Design, update, and maintain Crystal Reports and SQL queries for business reporting.
• Set up and prepare the UAT environment for system testing and assist users during testing.
• Liaise with SAP B1 vendors/consultants to resolve issues, follow up on service tickets, and coordinate in system improvements.

General IT Responsibilities

• Handle daily database backups transfer and monitoring.
• Provide day-to-day IT support, troubleshooting issues such as hardware, software, printers, email and network connection.
• Assist in IT asset management and stock keeping.
• Assist in new IT equipment/device setup, configuration, and maintenance.
• Support overall IT operations and participate in IT-related projects as assigned.
• Assist in IT related tasks assigned by superior or management.

Requirements & Qualifications

IT Operations

• Basic technical understanding of IT Hardware and software.
• Understanding of IT infrastructure of business office and manufacturing.
• Knowledge in basic IT security measures, cybersecurity and risk management.

Applications

• Knowledge of SAP B1 Application is mandatory.
• Understanding of Microsoft Windows O/S and Application.
• Understanding of Microsoft 365 cloud computing are added advantages.
• Knowledge in application development are added advantages.

Others

• Good in communication, analytical, and problem-solving skills.
• Ability to manage compliance risks and adapt to fast-changing environments.

Qualifications

• At least Certificate/Diploma in IT/Computer Science or equivalent.
• Preferably Executives/Engineer in IT or equivalent.