IT Support

Foresight Asia Pacific; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support firm in Penang is seeking an IT Support Technician to provide daily technical support for employees, handle PC and laptop setups, and manage IT inventory. Ideal candidates will possess a Diploma or Degree in IT/Computer Science, with skills in Windows OS, MS Office, and troubleshooting. Fresh graduates are encouraged to apply, and those with experience in Active Directory or basic scripting will have an added advantage. This is a fantastic opportunity to kick-start a career in IT.

Qualifications

• Basic understanding of Windows OS, MS Office, and Networking.
• Knowledge of printers, routers, and basic PC hardware troubleshooting.
• Good communication skills and patience essential.

Responsibilities

• Provide daily technical support for employees.
• Perform PC and laptop setup, OS installation, and software configuration.
• Support printer setup and troubleshoot issues.
• Handle new user onboarding and email setup.
• Install and update company-approved applications.
• Track IT inventory including laptops and peripherals.
• Log and manage helpdesk tickets.

Skills

Windows OS

MS Office

Networking

Printer troubleshooting

PC hardware troubleshooting

Good communication

Willingness to learn

Education

Diploma / Degree in IT / Computer Science or equivalent

Tools

Active Directory

Office 365

Azure AD

PowerShell

Python

Job description

Provide daily technical support for employees and assist the IT team in maintaining hardware, software, and basic infrastructure to ensure smooth IT operations.

Key Responsibilities

Perform PC and laptop setup, OS installation, and software configuration.

Support printer setup, troubleshooting, toner replacement, and connectivity issues.

Handle new user onboarding: email setup, user account creation, access permissions.

Install and update company-approved applications.

Responsible for IT inventory tracking: laptops, monitors, peripherals.

Handle basic hardware repairs or coordinate with vendors.

Log and manage tickets in the helpdesk system and update follow-ups.

Assist in meeting room setup, projector/TV/Zoom/Teams configuration.

Support company events requiring IT assistance.

Escalate complex technical issues to senior team members.

Communicate with outsourced IT vendor on security issues and IT hardware setup.

Requirements

Diploma / Degree in IT / Computer Science or equivalent.

Basic understanding of Windows OS / MS Office / Networking.

Knowledge of printers, routers, and PC hardware troubleshooting.

Good communication, patience, and willingness to learn.

Fresh graduates encouraged to apply.

Added Advantage:

Experience with Active Directory / Office 365 / Azure AD.

Basic scripting knowledge (PowerShell, Python) is a bonus.