IT Support Executive

Lianson Fleet Group Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the Oil & Gas industry is seeking an IT Support Executive based in Kuala Lumpur, Malaysia. The role provides hands-on support for users and devices, emphasizing Microsoft 365 services and endpoint management. Candidates should have a diploma or degree in IT, along with 1–3 years of IT support experience, and practical knowledge of Microsoft 365 administration. The company offers competitive remuneration and a supportive work environment focused on employee well-being and career advancement.

Benefits

Competitive remuneration

Career advancement opportunities

Wellbeing benefits and work-life balance

Qualifications

• 1–3 years of experience in IT support or helpdesk role.
• Practical experience with Microsoft 365 administration.
• Familiarity with networking fundamentals (TCP/IP, DNS, Wi-Fi).

Responsibilities

• Provide first‑level and second‑level support for hardware and software issues.
• Administer Microsoft 365 services, including user accounts and email.
• Monitor and escalate cybersecurity alerts.

Skills

Microsoft 365 administration

Endpoint management

Problem-solving skills

Basic networking fundamentals

Windows operating systems

IT support experience

Education

Diploma or Degree in Information Technology, Computer Science, or related field

Tools

Microsoft Intune

Power Automate

Job description

The IT Support Executive provides hands‑on support for users, devices, and Microsoft 365 services, with a strong focus on endpoint management, security, and day‑to‑day operations in a modern workplace environment.

Key Responsibilities

• Provide first‑level and second‑level support for hardware, software, and basic network issues (Windows, macOS, mobile devices).
• Install, configure, and maintain laptops, desktops, printers, and standard office applications.
• Administer Microsoft 365 services, including user accounts, email (Exchange Online), SharePoint, Teams, and OneDrive.
• Enroll, configure, and monitor devices using Microsoft Intune (MDM/MAM), including deployment of apps, policies, and compliance settings.
• Assist with creating and maintaining simple automations and workflows using Power Automate to support business processes.
• Manage user lifecycle activities: account creation, permission changes, license assignment, and deactivation in Microsoft 365 and Azure AD.
• Support data backup routines, basic server or cloud resource access, and ensure endpoints receive updates and patches.
• Monitor and escalate cybersecurity alerts, help enforce security policies (MFA, conditional access, device compliance), and support incident response activities as directed.
• Maintain accurate records of IT assets, configurations, and support tickets using a helpdesk or ticketing system.

Qualifications & Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support, helpdesk, or desktop support role (fresh graduates with strong internship experience are also encouraged to apply).
• Practical experience with Microsoft 365 administration (user management, email, basic SharePoint/Teams support).
• Basic experience or strong interest in Microsoft Intune, endpoint management, and modern device management concepts.
• Good understanding of Windows operating systems; exposure to macOS and mobile platforms is an added advantage.
• Familiarity with networking fundamentals (TCP/IP, DNS, Wi‑Fi, VPN) and basic troubleshooting.
• Awareness of cybersecurity best practices such as strong passwords, MFA, phishing awareness, and device compliance.
• Strong problem‑solving skills, willingness to learn, and the ability to communicate clearly with non‑technical users.

What we offer

At Lianson Fleet Group Berhad, we are committed to providing a supportive and rewarding work environment for our employees. You can look forward to competitive remuneration, opportunities for career advancement, and a range of benefits that prioritise your wellbeing and work‑life balance.

About us

Lianson Fleet Group Berhad is a leading player in the Oil & Gas industry, with a strong presence in Malaysia and the surrounding region. Our mission is to deliver safe, reliable and efficient offshore and onshore operations, supported by a highly skilled and dedicated workforce. We are committed to innovation, sustainability and providing value to our customers and stakeholders.