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SME Account Manager (Johor Bahru)

Apply locations Johor Bahru time type Full time posted on Posted 3 Days Ago job requisition id JR09812

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

We are looking for a SME Account Manager to oversee the relationships of Maxis with its Small Medium Enterprise (SME) clients in Johor Bahru. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be able in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our Maxis’ solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success. Fresh graduates who are energetic with a can-do attitude are highly encouraged to apply!

What are you accountable for?

• Develop and formulate strategic tactical plans in a bigger market portfolio. To ensure KPI and goals of assigned accounts in portfolio are met.
• Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;
• Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;
• Provide and screen data/ information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
• Protect organization's value by keeping company information and tender confidential;
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable;
• Assist collection team on customers' aging.
• Ensure pipeline in CRM are diligently updated - consistently exploring new opportunities on weekly basis to follow up through from initiating appointment to closing.
• Capable to develop assigned accounts with Account Development Plans to increase revenue.
• Good collaboration with internal stakeholders to drive operation and service delivery.

What do you need to have for this role?

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
• Relationship management skills and openness to feedback
• Tertiary education in business administration, sales or relevant field

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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About Us

Always Be Ahead

At Maxis, we are passionate about bringing together the best of technology to help people, businesses and the nation to Always Be Ahead in an evolving world, as we pursue our vision to be Malaysia’s leading converged solutions company. We deeply believe that the key element to our success has always been and will always be our people.

Visit our careers page to learn more about having a career at Maxis.

The MaxisWay culture

Our culture, or MaxisWay as we call it, was created to focus on three core values which are ‘Customer First’, ‘What’s Possible’ and ‘I am Maxis’. These values are implemented in the way we interact with each other by embedding the language of commitment, performance and possibilities.

Watch these videos and hear from our people who embody the MaxisWay culture.