Business Analyst - Operational Risk System

AIA Shared Services; Sepang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial services organization in Selangor is seeking a Business Analyst for their Operational Risk System. The role includes developing training materials, documenting change requests, and leading consultation processes. Candidates should have a minimum of 5 years of experience in Risk and Compliance, preferably within the life insurance industry, along with strong organizational and communication skills. Proficiency in English is essential for presenting findings and facilitating training.

Qualifications

• Minimum of 5 years’ experience in Risk and Compliance, preferably in the life insurance industry.
• In-depth knowledge of system development lifecycle.
• Highly organized and results-driven self-starter.

Responsibilities

• Develop training and reference material to support end user adoption.
• Document business requirements for change requests.
• Prepare UAT plan and complete testing for changes.
• Lead consultation processes for material changes.
• Analyze incident trends and propose system enhancements.

Skills

Risk and Compliance

Interpersonal skills

Communication skills

Change management

Results driven

Job description

Business Analyst - Operational Risk System

Develop training and other reference material to support end user adoption and usage

Facilitate periodic training for relevant new joiners and key system users

Be key point of contact for general end user system queries

System Support – Change Management

Document business requirements for change requests

Review all proposed change requests for business impact and benefit

Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance

Be key point of contact for IT throughout review and development of all change requests

Work with Head Office to prioritise all approved changes based on business demand

Communicate system changes to business unit and group functions and facilitate training where needed

Lead consultation processes as required for material changes

Prepare UAT plan

Complete end to end testing for approved change requests

Execute training as required for approved change requests

As required by IT, support incident review to clarify current expected behavior

Be key point of contact for any third-party contractor involved in incident resolution

As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies

Complete testing of fixes prior to production deployment

Analyze incident trends and root causes regularly and propose system enhancement if any

Ensure fixes are tracked and followed up until successful remediation and deployment

Job Requirements :

Minimum of 5 years’ experience in Risk and Compliance, preferably but not mandatorily in the in the life insurance industry

In-depth knowledge of system development lifecycle

Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills

Fluent in spoken and written English with ability to present articulately