Operation Executive jobs in Malaysia

vivo Malaysia is hiring Senior Retail Operation Executive!

• Manage daily operations of all vivo direct retail stores in Malaysia to ensure smooth and efficient performance.
• Lead recruitment, training, performance reviews, and career development for retail staff.
• Build and motivate a high-performing sales team.
• Plan and manage merchandise flow, sales activities, and inventory based on market demand.
• Ensure the right product mix and control stock to reduce losses.
• Ensure stores maintain strong brand image, display standards, and premium customer experience.
• Develop sales strategies, monitor sales performance, and adjust plans to hit targets.
• Control store operating costs and stay within budget.

• Analyze Malaysian consumer behavior to support product and operational decisions.
• Plan and run user engagement activities through memberships, points, and exclusive offers.
• Create personalized campaigns to increase repeat purchases.
• Build and manage the vivo user community and maintain daily content.
• Collect user feedback and share insights with the product team for improvement.
• Track user data (retention, repurchase, conversion) and optimize strategies accordingly.

• Minimum 3 years’ retail management experience in mobile or consumer electronics; multi-store management is an advantage.
• Minimum 3 years’ experience in user operations, community management, or data analysis.
• Strong people management, data analysis, and operational planning skills.
• Proactive, responsible, and able to work under pressure.
• Excellent communication and teamwork skills.
• Strong understanding of user psychology, with good logic and creativity.
• Diploma or higher in Business, Marketing, or related fields.
• Proficient in Mandarin to communicate with Mandarin-speaking clients and partners.
• Skilled in data analysis and familiar with user operation tools and methods.