Operation Executive

Empayar Razali Travel & Tours Sdn Bhd; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel and tours company in Putrajaya is seeking a detail-oriented Operation Executive. In this full-time position, you will manage booking data, coordinate with clients, and support overall operations in the hospitality industry. Applicants should have a diploma or degree in relevant fields and ideally possess 1–2 years' experience in travel/tour operations. Fresh graduates are welcomed to apply. Strong communication and organizational skills are essential for this role.

Qualifications

• Minimum 1–2 years of experience in travel/tour operations.
• Fresh Graduates encouraged to apply.

Responsibilities

• Retrieve booking data from the booking system and record in the spreadsheet.
• Prepare and manage rooming lists.
• Perform airport duties to assist and guide Jemaah during departure.
• Coordinate with Jemaah for outstanding payments and ensure timely settlement.
• Assist in organizing Umrah courses.

Skills

Strong communication and interpersonal skills

Excellent organizational and problem-solving skills

Proficient in Microsoft Office

Experience with travel-related booking systems

Education

Diploma/Degree in Business Administration, Hospitality, Tourism, or related field

Job description

Job Overview

We are looking for a motivated and detail-oriented Operation Executive to join our team at EMPAYAR RAZALI TRAVEL & TOURS SDN. BHD. in Putrajaya. This is a full-time position that will play a crucial role in ensuring the smooth running of our operations within the hospitality and tourism industry.

Job Responsibilities

• Retrieve booking data from the booking system and record in the spreedsheet.
• Prepare and manage rooming lists.
• Prepare and update travel manifests accurately.
• Perform airport duties to assist and guide Jemaah during departure.
• Coordinate with Jemaah for outstanding payments and ensure timely settlement.
• Assist in organizing and coordinating Umrah courses (Kursus Umrah), including preparation of materials, venue, and communication with Jemaah.
• Maintain accurate operational records, bookings, and payment documentation.
• Build and maintain good relationships with Jemaah, ensuring their satisfaction throughout the journey.
• Support overall operational activities and perform any other duties assigned by management.

Job Requirements

• Diploma/Degree in Business Administration, Hospitality, Tourism, or related field.
• Minimum 1–2 years of experience in travel/tour operations (experience in umrah/hajj operations is an advantage).
• Fresh Graduate encourage to apply.
• Strong communication and interpersonal skills
• Excellent organizational and problem-solving skills with the ability to work under pressure.
• Proficient in Microsoft Office and travel-related booking systems.

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