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55

Management And Operations jobs in Malaysia

WFM Lead - Penang

WFM Lead - Penang
Teleperformance USA
George Town
MYR 100,000 - 150,000
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Director, Strategy & Operations

Director, Strategy & Operations
Hatch Asia
Kuala Lumpur
MYR 120,000 - 180,000

HR Specialist 1

HR Specialist 1
Bitdeer (NASDAQ: BTDR)
Penang
MYR 100,000 - 150,000
Urgently required
Yesterday

Senior Financial Accountant

Senior Financial Accountant
Bitdeer (NASDAQ: BTDR)
Penang
MYR 48,000 - 72,000
Urgently required
Yesterday

Retail Sales Associate (based in The Spring, Sarawak)

Retail Sales Associate (based in The Spring, Sarawak)
New Balance
Kuching
MYR 20,000 - 100,000
Urgently required
Yesterday
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Job Opportunity : Offshore Deputy CSR

Job Opportunity : Offshore Deputy CSR
EP Group of Companies
Miri
USD 40,000 - 60,000
Urgently required
4 days ago

Senior Financial Accountant

Senior Financial Accountant
Bitdeer
Penang
MYR 48,000 - 72,000
Urgently required
5 days ago

Account Director

Account Director
Ciena
Kuala Lumpur
MYR 150,000 - 250,000
Urgently required
6 days ago
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Manager - DAT, IT Audit (PwC Acceleration Center Kuala Lumpur)

Manager - DAT, IT Audit (PwC Acceleration Center Kuala Lumpur)
PwC
Kuala Lumpur
MYR 80,000 - 120,000
Urgently required
Yesterday

Lead Enterprise Architect

Lead Enterprise Architect
BP p.l.c.
Malaysia
MYR 120,000 - 180,000
Urgently required
Yesterday

F&A/BPO SME - Associate Director

F&A/BPO SME - Associate Director
Avasant
Batu Pahat
Remote
MYR 120,000 - 180,000
Urgently required
2 days ago

Project Manager Technologist

Project Manager Technologist
Dell GmbH
Bayan Lepas
USD 30,000 - 50,000
Urgently required
Yesterday

Manager, Operations (ELM)

Manager, Operations (ELM)
Sime Darby Property Berhad
Petaling Jaya
MYR 60,000 - 90,000

Manager, Operations (ELM)

Manager, Operations (ELM)
Sime Darby Property
Petaling Jaya
MYR 60,000 - 90,000

Job Opportunity – Aviation Specialist / Advisor IIII

Job Opportunity – Aviation Specialist / Advisor IIII
EP Group of Companies
Kampung Pengkalan Ranggon
MYR 80,000 - 120,000
Urgently required
4 days ago

Shift Facilities Engineer

Shift Facilities Engineer
JLL
Johor Bahru
MYR 150,000 - 200,000
Urgently required
6 days ago

Associate Director, Corporate Premises, Procurement, and Occupational Safety & Health (OSH) M/F

Associate Director, Corporate Premises, Procurement, and Occupational Safety & Health (OSH) M/F
Crédit Agricole Group
Putrajaya
MYR 80,000 - 120,000
Urgently required
3 days ago

Specialist, Sanction Operations

Specialist, Sanction Operations
OKX
Kuala Lumpur
MYR 70,000 - 100,000
Urgently required
4 days ago

Executive Operations

Executive Operations
QL Poultry Farms
Negeri Sembilan
MYR 50,000 - 80,000
Urgently required
3 days ago

Associate Cybersecurity Analyst

Associate Cybersecurity Analyst
Insulet
Gelang Patah
MYR 48,000 - 72,000
Urgently required
5 days ago

Cluster Service Manager (Asia)

Cluster Service Manager (Asia)
Monroe Consulting Group
Selangor
MYR 80,000 - 100,000

Senior Executive (Health, Safety, Security & Environment) (Sungai Petani)

Senior Executive (Health, Safety, Security & Environment) (Sungai Petani)
Energy Vault
Sungai Petani
MYR 100,000 - 150,000

Assistant Store Manager (based in The Spring, Sarawak)

Assistant Store Manager (based in The Spring, Sarawak)
New Balance
Kuching
MYR 200,000 - 250,000

Principal Engineer

Principal Engineer
Chubb
Kuala Lumpur
MYR 120,000 - 180,000

Regional Commodity Manager

Regional Commodity Manager
Jabil Circuit
Penang
MYR 60,000 - 100,000

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WFM Lead - Penang

Teleperformance USA
George Town
MYR 100,000 - 150,000
Job description
Job Summary:
  • Develop and implement Customer Service inbound and outbound contact strategies. Ensure Call Center applications, routing, hardware and software technologies (i.e., Nice, IEX, Aspect,Verint, Genesys & AVAYA) are running as designed. Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.).
  • Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX)
  • Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM.
  • Troubleshoot call routing application and system related issues with team members and partners, and provide timely resolution
  • Required to interact daily with the call center leaderships team through project work, presentations, defect analysis, problem solving and strategy
  • Analyze real-time metrics of call-handling, talk-time and other KPI’s via Workforce Management (WFM) to determine risks to service level targets and escalate issues accordingly
  • Maintain overall operational performance statistics on an interval, daily, weekly and monthly basis (Service Level, Occupancy, ASA, AHT, Adherence, etc.)
Responsibilities:
  • Manages changes to scheduling to ensure adequate daily resource coverage.
  • Prepares reports on staff attendance & proces related KPI reporting, preferred Power BI knowledge
  • Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
  • Communicate with management and operations team to ensure compliance with company standards.
  • Maintain running report of attendance incidents.
  • Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures.
  • Processes schedule trade requests for posted schedules
  • Processes management requests for modifications of scheduling events (meetings/training, etc.).
  • Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
  • Provides analytical support for special projects.
  • Collaborate with fulfilment Operations Department Management on identifying opportunities to further optimize our workforce.
  • Communicates and works with staff members, management, Human Resources, and Accounting.

Requirements:

  • Candidate must possess at least aBachelor's Degree, any field.
  • At least1-3 years of working experiencein the related field is required for this position.
  • Full-Timepositions available
  • Proficient with theabove related software
  • Required language(s):English
  • Preferred language(s): Bahasa Malaysia, Mandarin
  • Applicants must be willing towork in Penang / Kuala Lumpur.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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