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Operations Support & Business Management Executive
Job summary
A leading bank in Malaysia is seeking a Wealth Business Management and Operations individual contributor. The role focuses on ensuring operational excellence, processing banking client applications, and upholding compliance measures. Candidates should have at least 2-3 years of relevant experience and hold a diploma or degree in a related field. Proficiency in English and Chinese, along with strong interpersonal and problem-solving skills, is required. This position offers opportunities to collaborate across various departments to optimize client lifecycle management.
Qualifications
- Minimum 2-3 years of relevant banking and wealth management experience.
- Knowledge of Wealth investment products is helpful.
Responsibilities
- Ensure operational excellence for the Wealth Management business unit.
- Process Private & Priority Banking client applications within 2 working days.
- Perform customer callbacks for product disclosure compliance.
- Manage budget and business administration activities.
- Work with Project Team and Technology for process optimization.
- Update procedures for the department.
- Conduct Risk Control Self-Assessment.
- Perform compliance callbacks as per SOP.
Skills
Education
A Wealth Business Management and Operations individual contributor – Main role is to ensure operational excellence for the Wealth Management business unit. The role bridges the gap between controls and process optimization, business administration & management.
- Process Private & Priority Banking client tagging/un-tagging applications received nationwide within 2 working days.
- Perform call back to customers on confirmation of product disclosure and compliance in accordance to the Customer Risk Profiling framework; including call back to the Vulnerable Investors (VI) and other high risk transactions
- Develop and carry out an efficient documentation and filing system to ensure all important documentation are organized and up-to-date.
- Handle Business Management activities such as management of budget, cost and business administration, including administrating vendor due diligence and review
- Work closely with various departments including Project Team and Technology to champion opportunities for process optimization across client life cycle management.
- Administer procedure update for the department.
- Responsible to test controls as part of department Risk Control Self-Assessment.
- To ensure all pre-transaction compliance call backs are performed as per SOP.
- Execute Control Self-Assessment (CSA) of the department.
- Support Business Unit Compliance Representatives (BUCR) of Retail Wealth Management Services (RWMS) and other compliance representatives that may liaise with for the function and role.
- Minimum Diploma or Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized colleges or university.
- Good command of English and Chinese (both oral and written)
- Excellent interpersonal skills.
- Highly motivated and result-driven
- Proficient in MS Office such as PowerPoint, Excel, and Words
- Problem-solving skills – good at troubleshooting and resourceful
- At least 2-3 years of relevant banking and wealth management experience
- Knowledge of Wealth investment products will be helpful
For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.