Sales Executive jobs in Malaysia
Inside Sales Executive
Upscale Sdn Bhd
Inside Sales Executive
Upscale Sdn Bhd
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YEE LEE MARKETING SDN BHD
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Reckitt Benckiser LLC
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Inside Sales Executive
Job summary
A dynamic tech company is seeking an Inside Sales Executive in Petaling Jaya to support revenue growth through customer renewals and upselling. The ideal candidate will manage existing customers, ensure continuity of contracts, and drive sales conversions by identifying upsell opportunities. Strong communication skills and a customer-focused mindset are essential for success in this role, which fosters both professional growth and significant contributions to team objectives.
Qualifications
- 1-4 years experience in account support or related field.
- Experience in IT, telco, cloud, or managed services is an advantage.
Responsibilities
- Manage renewal contracts and ensure contract continuity.
- Identify upsell and cross-sell opportunities within existing accounts.
- Qualify leads and convert them into opportunities.
- Prepare quotations, proposals, and pricing submissions.
Skills
We are seeking a proactive and detail-oriented Inside Sales Executive to support revenue growth through customer renewals, upselling, cross-selling, and inbound sales opportunities.
This role focuses on managing existing customers and warm leads, ensuring contract continuity, maximizing recurring revenue, and supporting the field sales (BDM) team in achieving overall sales targets.
The Inside Sales Executive plays a critical role in retention, expansion, and sales operations efficiency.
- Manage renewal contracts for existing customers:
- Connectivity
- CPaaS
- Managed services
- ITSM
- Track contract expiry dates and initiate renewal discussions early
- Improve customer retention rate and recurring revenue stability
- Identify upsell opportunities within existing accounts:
- Additional bandwidth
- Backup links
- Add-on services
- Cross-sell complementary solutions based on customer usage
- Work closely with presales and operations teams on proposals
- Handle inbound sales enquiries from:
- Website leads
- Marketing campaigns
- Existing customer requests
- Qualify leads and convert them into opportunities
- Escalate complex or large opportunities to BDM hunters when required
- Prepare quotations, proposals, and pricing submissions
- Follow up with customers on:
- Proposals
- Purchase orders
- Coordinate internal processes:
- Credit checks
- Deal registration
- Maintain accurate records in CRM:
- Opportunity status
- Forecast updates
- Generate basic sales reports when required
- Support monthly and quarterly sales forecasting
- Renewal success rate (%)
- Upsell and cross-sell revenue
- Inbound lead conversion rate
- Quote-to-close ratio
- Accuracy and timeliness of CRM updates \
- Customer satisfaction score
- 1–4 years experience in:
- Account support
- Experience in IT, telco, cloud, or managed services is an advantage
- Connectivity (DIA, MPLS, broadband)
- CPaaS (SMS, WhatsApp, Voice)
- Basic understanding of cloud or IT solutions
- ITSM
(Training will be provided.)
- Strong communication and follow-up skills
- Highly organized and detail-oriented
- Good negotiation and objection-handling skills
- Customer-focused mindset
- Able to multitask in a fast-paced environment
- Comfortable working with targets and KPIs
- Strong coordination and internal communication skills
Within the first 6 months, the Inside Sales Executive will:
- Achieve high renewal success rate
- Grow recurring revenue through upselling
- Maintain accurate CRM data
- Support sales team in faster deal closure
- Improve overall customer retention and satisfaction
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.