Operation Executive

Hawk Tyre Service Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent retail company in Johor Bahru is seeking a detail-oriented individual for operational audits across its outlets. This role involves conducting audits, monitoring inventory control, developing Standard Operating Procedures, and analyzing store performance. Candidates should have a diploma or degree in business or retail management, along with 1-2 years of experience in retail operations. Proficiency in Microsoft Excel and strong analytical skills are required. Travel to various branches may be necessary.

Qualifications

• 1-2 years of experience in retail operations or store auditing.
• Detail-oriented and disciplined.
• Willingness to travel to branches as necessary.

Responsibilities

• Conduct scheduled and ad-hoc operational audits for all outlets.
• Monitor stock movement and inventory control across branches.
• Develop and improve Standard Operating Procedures (SOP).
• Ensure compliance with company policies and operational standards.
• Analyze store performance data and provide corrective action plans.

Skills

Analytical skills

Observation skills

Proficient in Microsoft Excel

Education

Diploma or Degree in Business or Retail Management

Job description

Responsibilities

• Conduct scheduled and ad-hoc operational audits for all outlets covering SOP compliance, cleanliness, visual merchandising standards, inventory accuracy, pricing, and staff workflow.
• Monitor stock movement and inventory control across branches to minimize shrinkage, detect discrepancies, and ensure proper stock handling procedures are followed.
• Develop, review, and continuously improve Standard Operating Procedures (SOP) to standardize store operations and enhance efficiency.
• Ensure all branches strictly follow company policies, operational standards, and reporting structure.
• Analyze store performance data including sales trends, manpower productivity, stock turnover, and operational weaknesses.
• Work closely with Branch Managers and Supervisors to identify operational gaps and provide corrective action plans.
• Prepare detailed audit and performance reports with clear findings and recommendations for management review.
• Assist in implementing new operational strategies, workflows, and process improvements across outlets.
• Support the Manager in coordinating store operational matters and ensuring execution at branch level.
• Conduct follow-ups after audits to ensure branches take corrective actions within the timeline given.

Requirements

• Diploma or Degree in Business, Retail Management, or related field.
• Minimum 1–2 years experience in retail operations or store auditing.
• Strong analytical and observation skills.
• Willing to travel to branches when required.
• Proficient in Microsoft Excel and reporting.
• Responsible, detail-oriented, and disciplined.