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Export Logistic Customer Service Executive
Descrizione del lavoro
A leading chemical company in Malaysia is seeking an Export Logistic Customer Service Executive to manage daily export shipments and ensure smooth operations. The ideal candidate will have 2-3 years of experience with Letters of Credit and hold a diploma or degree in a relevant field. Proficiency in Mandarin and English is essential for serving Mandarin-speaking customers. This role requires coordination with various departments to ensure on-time deliveries while managing customer inquiries and payments.
Competenze
- Minimum 2 to 3 years working experience with LC, Letter of Credit (is a must).
- Possess at least diploma or bachelor degree in relevant field.
- Possess basic logistic knowledge is preferable.
- Good command of both oral & written in English and Mandarin (is a must).
Mansioni
- Handle daily operation tasks for export shipments.
- Preparation of shipping documents & sample arrangement.
- Monitor shipment status and provide timely updates to customers.
- Work closely with customers & suppliers/forwarder for operation planning.
- Attend customer orders, enquiries and complaints.
- Manage payment from customers.
- Coordinate with various departments for timely delivery.
- Responsible for team performance on order execution.
Conoscenze
Formazione
- Handle daily operation tasks for export shipments
- Preparation of shipping documents & sample arrangement
- Monitor shipment status and provide timely updates to customers
- Work closely with customers & suppliers/forwarder to ensure smooth operation planning
- Attend customer orders, enquiries and complaints
- Managing the payment from customer
- Coordinate with warehouse, logistic, purchasing and sales departments as well as other departments to ensure on time delivery of orders
- Responsible for team performance on timely and accurate execution of orders and ensure on time in full deliveries according to agreed term of sales
- Minimum 2 to 3 years working experience with LC, Letter of Credit (is a must)
- Possess at least diploma or bachelor degree in relevant field
- Possess basic logistic knowledge is preferable
- Good command of both oral & written in English and Mandarin (is a must). "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."
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