Operation Executive

SAFA Management and Services (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading loan management company in Malaysia, based in Selangor, seeks a dedicated individual to assist in managing customer loan applications. Responsibilities include liaising with customers, agents, and lawyers to streamline the application process. Candidates should hold a Diploma or Degree in Business Administration and have a positive attitude. Fresh graduates are welcome, and training will be provided as part of the onboarding process. Yearly bonuses are based on company performance.

Benefits

Yearly bonus based on performance

Qualifications

• Diploma or Degree in Business Administration or similar; fresh graduates encouraged.
• Preferred female applicants for this customer service role.
• Training will be provided to assist with the role.

Responsibilities

• Liaise with customers to assist in loan applications.
• Gather information from agents and lawyers to resolve loan issues.
• Manage documentation and ensure timely submission to agencies.
• Compile and communicate reports periodically to stakeholders.

Skills

Effective communication

Ability to work under pressure

Positive attitude

Education

Diploma or Degree in Business Administration or related field

Job description

Responsibilities

Liase with customers to assist in the loan application process with related agencies.

Liase with agents and developers to obtain the information needed to resolve customers loan applications.

Liase with lawyers to obtain the information needed to resolve customers loan applications.

Manage customers loan application documentation and submit completed documents to the relevant agencies.

Ensure customers loan applications are approved within the stipulated time frame.

Manage reports for agents and developers and communicate the reports periodically to them.

Qualifications

• Diploma or Degree in Business Administration or any field and interested to embark in a career in customer service.
• Fresh graduates are encouraged to apply.
• Female applicants are preferred.
• Training will be provided.
• Ability to work under pressure.
• Ability to communicate effectively and professionally.
• Positive and pro‑active attitude towards work.

Rewards

Yearly bonus (depend on company performance).