Platform Operations Executive / Livestream Operation Executive

Xin Ma Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce technology firm seeks a Platform Operations Executive/Livestream Operation Executive in Kuala Lumpur. The role involves managing Tik Tok platforms, monitoring sales performance, coordinating promotional campaigns, and conducting training. The ideal candidate should have strong organizational skills, preferably with knowledge of Chinese and English, and a degree/diploma in Business Administration or E-Commerce. Join a dynamic team focused on optimizing online sales and livestream performance.

Qualifications

• Experience in managing online platforms (Shopee, Lazada, or Tik Tok) is an advantage.
• Strong communication, organizational, and multitasking skills.
• Preferable with working knowledge of Chinese and English.
• Ability to work independently.

Responsibilities

• Manage online Tik Tok platforms.
• Monitor daily store performance and customer feedback.
• Manage end-to-end operations of live commerce sessions.
• Conduct basic training for Live Hosts.
• Set up and operate livestream equipment.

Skills

Communication skills

Organizational skills

Multitasking skills

Knowledge of online platforms

Education

Diploma/Degree in Business Administration

E-Commerce or related field

Tools

OBS or similar livestream systems

Job description

Platform Operations Executive / Livestream Operation Executive

Platform Operations / Livestream Operation (E-Commerce)

Job Responsibilities for Platform Operations

• Manage online Tik Tok platforms.
• Upload, edit, and maintain product listings, descriptions, pricing, and stock availability.
• Monitor daily store performance, order flow, and customer feedback.
• Coordinate promotional campaigns, flash sales, vouchers, and product launches.
• Analyze online sales data, prepare performance reports, and suggest improvements.
• Manage scheduling, inventory movement, and documentation for production logistics.

Job Responsibilities for Livestream Operation

• Monitor live stream performance in real time (traffic, engagement, conversions) and provide live support.
• Analyze live stream data (viewer retention, sales performance, peak times) and optimize strategies.
• Manage end-to-end operations of live commerce sessions, including product planning, scheduling, and execution.
• Conduct basic training for Live Hosts on presentation, communication, and on‑camera presence.
• Set up and operate livestream equipment such as cameras, lighting, and screens; knowledge of OBS or similar systems is required.

Job Requirements

• Experience in managing online platforms (Shopee, Lazada, or Tik Tok) is an advantage.
• Strong communication, organizational, and multitasking skills.
• Preferable with working knowledge of Chinese and English.
• Ability to work independently.
• Diploma/Degree in Business Administration, E-Commerce, or related field.