TikTok Operation Executive

SC Mummy; Kapar; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading eCommerce company in Kapar is seeking a Livestream Coordinator to execute and manage livestream operations. The ideal candidate will oversee project coordination with teams, monitor livestream performance, and improve content strategy. Required qualifications include a Bachelor's degree in Marketing or Media and 2–3 years of relevant experience in live commerce. Strong skills in OBS Studio, communication, and analytics are essential. This full-time position offers opportunities for growth and free parking.

Benefits

Free parking

Opportunities for promotion

Qualifications

• 2–3 years’ experience in live commerce or digital marketing.
• Managing TikTok for at least 1 year is preferred.

Responsibilities

• Execute livestream plans and schedules per campaigns.
• Track key KPIs and prepare post-livestream reports.
• Design and optimize livestream visuals and supervise hosts.

Skills

Proficient in OBS Studio

Strong analytical skills

Good communication abilities

Problem-solving skills

Flexible hours

Education

Bachelor’s degree in Marketing, Communications, Media or related field

Tools

TikTok Live

Shopee Live

Lazada Live

Basic video editing tools

Job description

Key Responsibilities

• Livestream Operations & Coordination: Execute livestream plans and schedules in line with campaigns and promotions. Coordinate with hosts, moderators, and production teams to ensure smooth livestream execution. Monitor livestream sessions in real time and troubleshoot technical or operational issues. Manage livestream operations using OBS Studio and optimize audio/visual setups.
• Performance Monitoring & Improvement: Track key livestream KPIs such as GMV, engagement rate, and Enter Room Rate. Monitor real-time analytics, make on-the-spot adjustments, and prepare post-livestream reports. Analyse performance data and audience feedback to improve livestream quality and content strategy.
• Content & Team Management: Design and optimize livestream visuals (text, layout, backgrounds, stickers, GIFs). Train, schedule, and supervise livestream hosts; monitor and evaluate host performance. Implement standard procedures and guidelines to maintain livestream quality. Work closely with marketing, creative, and operations teams to ensure inventory readiness and aligned promotions. Support recruitment, onboarding, and training of hosts and moderators. Stay updated on livestream trends, tools, and platform policies.

Qualifications & Experience

Education

Bachelor’s degree in Marketing, Communications, Media, or a related field (or equivalent experience).

Experience

• 2–3 years’ experience in live commerce, eCommerce, digital marketing, or related fields.
• Hands-on experience with platforms such as TikTok Live, Shopee Live, or Lazada Live.
• Managing TikTok: 1 year (Preferred)

Skills

• Proficient in OBS Studio and basic video editing tools.
• Strong analytical, reporting, and problem-solving skills.
• Good communication and coordination abilities.
• Able to work flexible hours, including evenings or campaign-based shifts.

Job Type: Full-time

Free parking

Opportunities for promotion

Ability to commute/relocate: Relably commute or planning to relocate before starting work to Kapar Klang