Jobs at FedEx Group in Malaysia

Workforce Management; Forecasting & Planning (Translating the Business Plan); Forecast Accuracy & Variation Impact Analysis; KPI & Target Setting; Traffic Management; Scheduling (Shift Management); Performance & Scorecard Reporting; Tool Configuration & Selection; Data Science & Insights; Business Planning; Tracking & Analysis; Performance Trend Analysis & Recommendations; Daily/Weekly Service Monitoring; Forecast & Scheduling Execution, Real-time Analysis

Key Responsibilities:

• Manage a diverse team, closely interacting with peers across the globe
• Handle performance management across multiple lines of business
• Forecast customer interaction volumes across multiple call centers
• Develop and maintain staffing models to meet service level targets
• Design and implement routing strategies for efficient contact handling
• Build optimized schedules using WFM tools and technology
• Track and report on KPIs, adherence, productivity, and service levels
• Partner with Contact Center leadership to drive performance improvements
• Lead WFM best practices and process initiatives across regions
• Provide direct leadership for tactical business solutions related to the single view of the customer strategy
• Coordinate specific projects/programs with other corporate divisions and operating companies
• Perform other duties as assigned

How does your background align with this opportunity?

• Bachelor’s degree or equivalent in a quantitative discipline
• Five (5) years of business experience in a WFM environment, engineering discipline, operations research, program development, or industrial management with strong project management skills
• Knowledge of financial planning functions
• Strong management, analytical, human relations, and communication skills

FedEx is committed to a diverse, equitable, and inclusive workforce. We are an equal opportunity employer and consider all qualified applicants regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other protected characteristic.

FedEx is one of the world's largest express transportation companies, serving over 220 countries and territories daily. Recognized as one of the top 10 World’s Most Admired Companies by Fortune magazine, we pride ourselves on our outstanding team of FedEx employees who deliver exceptional service worldwide.

The People-Service-Profit (P-S-P) philosophy guides every decision at FedEx. We take care of our people, who in turn deliver excellent service, earning profits that are reinvested into our business and workforce. Our success stems from our people, fostering an environment of innovation and commitment to quality service.

Our culture, rooted in our values and behaviors, distinguishes us in the global marketplace. It is a cornerstone of our growth and success, emphasizing teamwork, integrity, and customer focus.