Mall Operation Executive

SKS SOUTHERN SDN BHD; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multidisciplinary organization in Johor Bahru is seeking an Operations Executive to manage outsourced services and ensure operational efficiency within a shopping mall. Responsibilities include compliance with local regulations, performance monitoring, and incident management. The ideal candidate will have experience in operational management and the ability to prepare relevant reports. Join a company dedicated to enhancing quality of life through its diverse property services.

Qualifications

• Experience managing outsourced services such as Housekeeping and Security.
• Knowledge of local regulations impacting operations.
• Ability to prepare reports on operational matters.

Responsibilities

• Manage outsourced services for operations.
• Prepare operational updates and reports.
• Ensure compliance with local laws and company policies.
• Monitor staff performance and service delivery.
• Handle incidents and customer complaints.

Job description

Overview

To ensure that the operations achieve optimum performance and efficiency through the appointed outsource vendors and in-house operations team.

Practicing a long-term asset maintenance plan to ensure that the building is kept in shape as new. Ensure the Shopping Mall is secure, safe and well maintained. General liaison contacts for the daily operational Shopping Mall matters.

Responsibilities

• Manage the outsourced services e.g. Housekeeping, Waste Management, Carpark & Security.
• Prepare reports which include updates on operational matters.
• Perform any Ad-Hoc assignment from time to time as required by the Management and any relevant Ad-Hoc / Admin Task.
• Ensure compliance with the requirements of local regulations and all other relevant statutory regulations and guidelines, as well as all relevant company group policies and procedures.
• Control and monitor the setup and move-out process at common areas in order to meet our standard.
• Daily check the atmosphere and ambience in the Shopping Mall to meet our standard.
• Handle incidents and complaints concerning the common area and handle the insurance claim and execute the reinstatement of damaged assets.
• Support and work closely with Fit-Out Department concerning move-in and move-out tenants.
• Daily monitor the outsourced staff performance.
• Ensure tenants/customers get relevant service related to operation in due time, for example by following up response time on tenants/customer enquiries.
• Monitor and ensure the effectiveness of service delivery in relation to operations.

Qualifications & Application

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Salary match, Number of applicants, Skills match

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• How many years' experience do you have as an Operations Executive?
• How much notice are you required to give your current employer?

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Company

SKS Group is a multidisciplinary organisation with core business that spans across property development, investment holding and management of commercial & retail properties and hotels, headquartered in Johor Bahru, Johor. SKS Group has come a long way since its humble beginnings. Together with our customers’ support and trust, we continue to strive towards contributing to a better quality of life for all.