Operation Executive

361 sports malaysia sdn bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A notable retail sports company in Kuala Lumpur is seeking an experienced Retail Manager to oversee operations across multiple stores. The ideal candidate will have at least 5 years of retail management experience, strong leadership abilities, and a proven track record in driving sales growth. Responsibilities include setting operational targets, conducting performance evaluations, and ensuring compliance with company standards. Bilingual skills in English and Malay are essential, with proficiency in Chinese (Mandarin) being a strong advantage.

Qualifications

• 5+ years of retail management experience, including 2+ years in multi-store supervision.
• Strong leadership experience in managing and developing retail teams.
• Fluent in English and Malay; proficiency in Chinese (Mandarin) is a strong advantage.

Responsibilities

• Establish and track sales, marketing, and operational targets.
• Conduct regular store visits to evaluate performance and coach staff.
• Review sales data and market trends for growth opportunities.
• Ensure compliance with company policies and visual standards.
• Oversee inventory control and loss prevention initiatives.
• Lead recruitment and training for store management.
• Build a high-performance culture to improve employee engagement.
• Prepare regular performance reports for management.
• Support regional promotions and new store openings.

Skills

Leadership

Retail Management

Sales Growth

Problem-solving

Data Analysis

Customer Service

Bilingual (English and Malay)

Education

Minimum SPM qualification or equivalent

Tools

Retail POS systems

Microsoft Office

Job description

Responsibilities

Establish, track, and drive sales, retail marketing, and operational targets across all stores within the assigned region.

Conduct regular store visits to evaluate performance, provide on-site coaching, and execute improvement action plans.

Review regional sales data, market trends, and competitor activities to identify growth opportunities and performance gaps.

Ensure full compliance with company policies, visual merchandising standards, and operational procedures across all stores.

Oversee inventory control, stock replenishment, and loss prevention initiatives to minimize shrinkage and optimize stock levels.

Monitor store-level expenses and ensure cost efficiency and effective resource utilization.

Lead the recruitment, training, and development of store management and key retail staff across multiple locations.

Build and sustain a high-performance culture that drives employee engagement, productivity, and retention.

Conduct performance evaluations and develop succession plans for critical store leadership roles.

Uphold excellent customer service standards and ensure consistent brand presentation across all retail locations.

Manage escalated customer issues promptly and reinforce a customer-first mindset within store teams.

Act as the primary liaison between regional stores and Head Office functions, including Marketing, HR, and Merchandising.

Prepare and present regular regional performance reports to the Back Office management team.

Support the execution of regional promotions, new store openings, and localized marketing initiatives.

Job Requirements

• Education: Minimum SPM qualification or equivalent.
• Experience: At least 5 years of retail management experience, including at least 2 years in a multi-store or area supervision role within the sports or fashion retail industry.
• Demonstrated success in driving sales growth and improving profitability across multiple retail locations.
• Strong leadership capabilities with proven experience in managing, coaching, and developing retail teams.
• Proficient in retail POS systems, Microsoft Office applications, and basic data analysis tools.
• Excellent problem-solving, analytical, and decision-making skills.
• Fluent in English and Malay; proficiency in Chinese (Mandarin) is a strong advantage.