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End-to-End Customer Experience Support Specialist
Job summary
A global healthcare company in Selangor is looking for a Customer Support professional to provide excellent service within their Integrated Support team. The ideal candidate has a college degree and experience in customer service, alongside strong communication skills in both English and Mandarin. This role focuses on ensuring customer satisfaction through timely responses and quality service delivery, making a significant impact in a fast-paced and diverse environment.
Qualifications
- 1-3 years of related experience in customer support or similar environments.
- Experience in Shared Service or Customer Service Centre in a support function.
- Knowledge of expense reporting software, preferably Concur.
Responsibilities
- Provide timely support and high-level customer service to customers.
- Ensure quality and accurate delivery of services within agreed KPIs.
- Create/maintain cases/tickets to achieve the best resolution times.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.