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Jobs at Roche in Malaysia

End-User IT Support & Experience Specialist

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 150,000 - 200,000
Yesterday
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Employee Experience Operations IT Specialist (Mandarin and Vietnamese language Support)

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 150,000 - 200,000
Yesterday
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Senior Cost Accountant — Global Manufacturing Finance

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 90,000 - 120,000
Yesterday
Be an early applicant

Senior Financial Cost Accountant (Japanese Speaker)

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 90,000 - 120,000
Yesterday
Be an early applicant

Senior Cost Accountant – Manufacturing & Standard Cost

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 80,000 - 120,000
2 days ago
Be an early applicant
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Senior Financial Cost Accountant (Japanese Speaker)

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 80,000 - 120,000
2 days ago
Be an early applicant

Employee Lifecycle Management Specialist (Mandarin Speaker)

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 50,000 - 70,000
5 days ago
Be an early applicant

Travel & Expense Compliance Analyst (Japanese Speaker)

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 60,000 - 80,000
7 days ago
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Data Insights Specialist

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 70,000 - 90,000
8 days ago

Data Analyst (Specialist)

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 70,000 - 90,000
8 days ago

Global Learning & People Solutions Lead

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 120,000 - 180,000
9 days ago

Global Learning Customer Lead

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 120,000 - 180,000
9 days ago

Marketing Specialist

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 100,000 - 150,000
10 days ago

People Support Operations Manager

Roche

Petaling Jaya
On-site
MYR 150,000 - 200,000
10 days ago

Global People Support Operations Lead

Roche

Petaling Jaya
On-site
MYR 150,000 - 200,000
10 days ago

Field-Based Medical Affairs Partner — Rare Diseases Leader

F. Hoffmann-La Roche Gruppe

Subang Jaya
On-site
MYR 100,000 - 120,000
11 days ago

Medical Affairs Partner (Rare Diseases)

F. Hoffmann-La Roche Gruppe

Subang Jaya
On-site
MYR 100,000 - 120,000
11 days ago

Global Supplier Enablement Lead

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 60,000 - 90,000
14 days ago

Supplier Enablement Specialist (Japanese Speaker)

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 60,000 - 90,000
14 days ago

Medical Affairs Partner, Oncology

Roche

Negeri Sembilan
On-site
MYR 100,000 - 140,000
16 days ago

Oncology Medical Affairs Partner — Field Leader

Roche

Negeri Sembilan
On-site
MYR 100,000 - 140,000
16 days ago

Global Clinical Trial Payments Specialist

Roche

Petaling Jaya
On-site
MYR 60,000 - 80,000
19 days ago

Clinical Trial Payment Specialist (Korean Speaker)

Roche

Petaling Jaya
On-site
MYR 60,000 - 80,000
19 days ago

Patient Journey Partner (Rare Disease)

Roche

Subang Jaya
On-site
MYR 85,000 - 120,000
21 days ago

Patient Journey Partner — Access & Outcomes Leader

F. Hoffmann-La Roche Gruppe

Subang Jaya
On-site
MYR 20,000 - 100,000
21 days ago

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End-User IT Support & Experience Specialist
F. Hoffmann-La Roche Gruppe
Petaling Jaya
On-site
MYR 150,000 - 200,000
Full time
Yesterday
Be an early applicant

Job summary

A leading pharmaceutical company in Malaysia is seeking an IT support professional to deliver first-level customer assistance. The ideal candidate will have a Bachelor's degree and strong multilingual communication skills in English, Mandarin, and Vietnamese. Responsibilities include managing service requests and driving customer satisfaction through effective issue resolution. The company emphasizes a positive work culture that values personal expression and open dialogue.

Qualifications

  • 0-1 years of experience in a call center, help desk or IT desk-side support.
  • Strong communication skills in English, Mandarin, and Vietnamese are essential.
  • Desirable: Completion of ITIL Foundation Course.

Responsibilities

  • Provide 1st Level Support for Standard and Non-Standard Software.
  • Coordinate the End-to-End Ticket Lifecycle.
  • Handle IT Incidents & Requests received via multiple channels.

Skills

Strong communication skills in English
Strong communication skills in Mandarin
Strong communication skills in Vietnamese

Education

University Bachelor’s degree

Tools

ITIL Foundation Course
Job description
A leading pharmaceutical company in Malaysia is seeking an IT support professional to deliver first-level customer assistance. The ideal candidate will have a Bachelor's degree and strong multilingual communication skills in English, Mandarin, and Vietnamese. Responsibilities include managing service requests and driving customer satisfaction through effective issue resolution. The company emphasizes a positive work culture that values personal expression and open dialogue.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.