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Jobs at Roche in Malaysia

Senior Global VoC Lead

Roche

Kuala Lumpur
On-site
MYR 80,000 - 100,000
Yesterday
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Senior Global Voice of Customer Operator

Roche

Kuala Lumpur
On-site
MYR 80,000 - 100,000
Yesterday
Be an early applicant

Ophthalmology Patient Journey Advocate

Roche

Subang Jaya
Hybrid
MYR 80,000 - 100,000
3 days ago
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Patient Journey Partner (Ophtha)

Roche

Subang Jaya
Hybrid
MYR 80,000 - 100,000
3 days ago
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Patient Journey Strategist & Ecosystem Leader

Roche Services & Solutions Operations APAC

Subang Jaya
On-site
MYR 120,000 - 160,000
3 days ago
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Patient Journey Partner

Roche Services & Solutions Operations APAC

Subang Jaya
On-site
MYR 120,000 - 160,000
3 days ago
Be an early applicant

Medical Writer: Digital Content & Scientific Communications

Roche

Petaling Jaya
Hybrid
MYR 60,000 - 80,000
4 days ago
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Medical Writer

Roche

Petaling Jaya
Hybrid
MYR 60,000 - 80,000
4 days ago
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Global BPM Lead: Manufacturing & Intercompany (E2E SAP)

Roche

Petaling Jaya
On-site
MYR 100,000 - 150,000
4 days ago
Be an early applicant

Business Process Manager Manufacturing and Intercompany

Roche

Petaling Jaya
On-site
MYR 100,000 - 150,000
4 days ago
Be an early applicant

Global Talent Acquisition Strategist

Roche

Petaling Jaya
On-site
MYR 90,000 - 120,000
4 days ago
Be an early applicant

Strategic Talent Acquisition Partner

Roche

Petaling Jaya
On-site
MYR 90,000 - 120,000
4 days ago
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RPA & Automation Developer — Build Scalable Solutions

Roche

Petaling Jaya
On-site
MYR 70,000 - 90,000
13 days ago

Automation Developer

Roche

Petaling Jaya
On-site
MYR 70,000 - 90,000
13 days ago

Senior Country Accountant: Finance Leader (Malaysia)

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 70,000 - 100,000
14 days ago

Country Chief Accountant

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 70,000 - 100,000
14 days ago

PSS Transformation & Solution Advisor

Roche

Petaling Jaya
On-site
MYR 90,000 - 120,000
15 days ago

People & Culture Transformation Strategist

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 90,000 - 120,000
15 days ago

Regulatory Affairs Lead

Roche

Subang Jaya
On-site
MYR 120,000 - 150,000
16 days ago

Senior Accounts Payable Analyst - Process & Compliance

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 100,000 - 150,000
16 days ago

Accounts Payable Senior Analyst

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 100,000 - 150,000
16 days ago

Senior Regulatory Affairs Lead — Strategy & Submissions

Roche

Subang Jaya
On-site
MYR 120,000 - 150,000
16 days ago

Record to Report Analyst - Financial Controls & Analytics

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 60,000 - 80,000
16 days ago

Record to Report PEC Analyst (Mandarin Speaker)

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 60,000 - 80,000
16 days ago

Global Payroll, Time & Benefits Specialist

Roche

Petaling Jaya
On-site
MYR 60,000 - 80,000
21 days ago

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Senior Global VoC Lead
Roche
Kuala Lumpur
On-site
MYR 80,000 - 100,000
Full time
Yesterday
Be an early applicant

Job summary

A global healthcare company is seeking a Global VoC Operator - Senior to oversee their VoC Program, utilizing Qualtrics for customer feedback management. This role involves designing surveys, ensuring compliance with VoC guidelines, and providing consultancy to global affiliates. The ideal candidate should have over five years of experience in VoC programs and strong leadership skills. Join this innovative team dedicated to enhancing global healthcare solutions through customer insights.

Benefits

Creative work environment
Global impact projects
Career development opportunities

Qualifications

  • Over 5 years of experience in VoC/Customer Satisfaction/NPS programs.
  • Comfortable leading without a formal reporting line.
  • Skilled in VoC concepts and principles.
  • Experience with survey tools like Qualtrics.

Responsibilities

  • Lead execution of the VoC Program globally.
  • Design and manage customer feedback campaigns.
  • Ensure adherence to VoC compliance guidelines.
  • Provide consultancy to affiliates on VoC best practices.

Skills

VoC/Customer Satisfaction/NPS programs
Agile methodology
Survey and reporting tools
Data visualization
Effective communication

Tools

Qualtrics
ServiceNow
Job description
A global healthcare company is seeking a Global VoC Operator - Senior to oversee their VoC Program, utilizing Qualtrics for customer feedback management. This role involves designing surveys, ensuring compliance with VoC guidelines, and providing consultancy to global affiliates. The ideal candidate should have over five years of experience in VoC programs and strong leadership skills. Join this innovative team dedicated to enhancing global healthcare solutions through customer insights.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.