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Jobs at Roche in Malaysia

End-to-End Customer Experience Support Specialist

Roche

Petaling Jaya
On-site
MYR 35,000 - 50,000
Today
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Global Customer Experience End to End Integrated Support Service Specialist (Mandarin speaking)

Roche

Petaling Jaya
On-site
MYR 35,000 - 50,000
Today
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Global Learning Solutions Specialist

Roche

Petaling Jaya
On-site
MYR 50,000 - 70,000
Yesterday
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Learning Solutions Experience Specialist

Roche

Petaling Jaya
On-site
MYR 50,000 - 70,000
Yesterday
Be an early applicant

Global CX: End-to-End Support Specialist (Mandarin)

Roche

Selangor
On-site
MYR 100,000 - 150,000
2 days ago
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Global Customer Experience End to End Integrated Support Service Specialist (Mandarin speaking)

Roche

Selangor
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

RPA & Automation Developer — Build Scalable Solutions

Roche

Petaling Jaya
On-site
MYR 70,000 - 90,000
2 days ago
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Automation Developer

Roche

Petaling Jaya
On-site
MYR 70,000 - 90,000
2 days ago
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Senior Country Accountant: Finance Leader (Malaysia)

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 70,000 - 100,000
3 days ago
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Country Chief Accountant

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 70,000 - 100,000
3 days ago
Be an early applicant

Global Learning & People Solutions Lead

Roche

Petaling Jaya
On-site
MYR 120,000 - 180,000
4 days ago
Be an early applicant

Global Learning Customer Lead

Roche

Petaling Jaya
On-site
MYR 120,000 - 180,000
4 days ago
Be an early applicant

Country Chief Accountant

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 80,000 - 100,000
4 days ago
Be an early applicant

APAC Country Chief Accountant & Controls Lead

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 80,000 - 100,000
4 days ago
Be an early applicant

PSS Transformation & Solution Advisor

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 90,000 - 120,000
4 days ago
Be an early applicant

SHE Specialist

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 50,000 - 70,000
4 days ago
Be an early applicant

People & Culture Transformation Strategist

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 90,000 - 120,000
4 days ago
Be an early applicant

SHE, ESG & Compliance Specialist

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 50,000 - 70,000
4 days ago
Be an early applicant

Travel & Expense Credit Card PA Administrator – APAC( Japanese Speaker )

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 45,000 - 60,000
5 days ago
Be an early applicant

APAC Corporate Card Administrator – T&E & Citibank

F. Hoffmann-La Roche Gruppe

Petaling Jaya
On-site
MYR 45,000 - 60,000
5 days ago
Be an early applicant

Regulatory Affairs Lead

Roche

Subang Jaya
On-site
MYR 120,000 - 150,000
5 days ago
Be an early applicant

People & Culture Transformation Lead

Roche

Selangor
On-site
MYR 120,000 - 150,000
5 days ago
Be an early applicant

PSS Transformation & Solution Advisor

Roche

Selangor
On-site
MYR 120,000 - 150,000
5 days ago
Be an early applicant

Senior Accounts Payable Analyst - Process & Compliance

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 100,000 - 150,000
5 days ago
Be an early applicant

Accounts Payable Senior Analyst

Roche Services (Asia Pacific) Sdn Bhd

Malaysia
On-site
MYR 100,000 - 150,000
5 days ago
Be an early applicant

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End-to-End Customer Experience Support Specialist
Roche
Petaling Jaya
On-site
MYR 35,000 - 50,000
Full time
Today
Be an early applicant

Job summary

A global healthcare company in Selangor is looking for a Customer Support professional to provide excellent service within their Integrated Support team. The ideal candidate has a college degree and experience in customer service, alongside strong communication skills in both English and Mandarin. This role focuses on ensuring customer satisfaction through timely responses and quality service delivery, making a significant impact in a fast-paced and diverse environment.

Qualifications

  • 1-3 years of related experience in customer support or similar environments.
  • Experience in Shared Service or Customer Service Centre in a support function.
  • Knowledge of expense reporting software, preferably Concur.

Responsibilities

  • Provide timely support and high-level customer service to customers.
  • Ensure quality and accurate delivery of services within agreed KPIs.
  • Create/maintain cases/tickets to achieve the best resolution times.

Skills

Customer service skills
Strong communication skills in English
Strong communication skills in Mandarin
Time management
Organizational skills
Ability to work in a fast-paced environment

Education

College degree in finance, informatics, business administration or economics

Tools

ServiceNow
Concur
Job description
A global healthcare company in Selangor is looking for a Customer Support professional to provide excellent service within their Integrated Support team. The ideal candidate has a college degree and experience in customer service, alongside strong communication skills in both English and Mandarin. This role focuses on ensuring customer satisfaction through timely responses and quality service delivery, making a significant impact in a fast-paced and diverse environment.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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