Operation Executive

Belive Ventures Sdn Bhd; Johor Bahru; On-site; MYR 35,000 - 45,000; Full time

Job summary

A dynamic co-living property management company is looking for an Operation Executive to manage day-to-day operations in Johor. The ideal candidate will ensure tenant satisfaction, maintain occupancy rates, and perform property management tasks. Responsibilities include inspections, tenant engagement, and reporting. Candidates must have relevant diplomas and experience, possess organizational skills, and be willing to relocate to the Johor office. Training provided with additional benefits including annual leave and commission.

Benefits

Annual Leave

Attractive Commission

Medical Benefit

Professional Development

Overtime Pay

Training Provided

EPF

SOCSO

EIS

Qualifications

• Minimum 1–2 years’ experience in operations or property management, preferably in co-living, real estate, or hospitality.
• Willing to work weekends and evenings when required.
• Must possess own transport and a valid driving license (mandatory).

Responsibilities

• Conduct inspections and report all room conditions twice a month.
• Maintain high occupancy rate for assigned clusters.
• Serve as the first point of contact for tenants.

Skills

Organizational skills

Problem-solving skills

Customer-focused mindset

Interpersonal skills

Communication skills

Education

Diploma or Degree in Property Management, Hospitality, Business, or related field

Job description

Overview

We are looking for a proactive and hands-on Operation Executive to manage day-to-day co-living operations and ensure a seamless living experience for our tenants. This role supports tenant satisfaction, property management, and occupancy targets across multiple properties. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment while meeting operational KPIs.

This role requires relocation to our Johor office. Training will be provided at our HQ in Subang Jaya prior to relocation.

Responsibilities

1. Property & Tenant Operations
   • Conduct inspections and report all room conditions twice a month to ensure cleanliness, safety, and readiness.
   • Prepare vacant rooms to be move-in ready within the provided timeline.
   • Coordinate and oversee move-in and move-out processes (inspection, forms, and photos).
   • Prompt action in removing non-paying tenants by ensuring compliance with company procedures.
2. Tenant Retention & Experience
   • Maintain high company renewal rate and cluster renewal rate.
   • Ensure high occupancy rate for assigned clusters.
   • Gather high Google reviews monthly mentioning your name as part of customer service excellence.
3. Customer Service & Engagement
   • Serve as the first point of contact for tenants, ensuring issues are addressed quickly.
   • Provide a positive tenant experience by being proactive, empathetic, and solution-driven.
   • Also any other ad-hoc tasks that are assigned from time to time.
4. Reporting & Documentation
   • Maintain accurate operational reports, tenant records, and compliance forms.
   • Track occupancy, renewal rates, and service quality as part of KPI metrics.

Qualifications

• Diploma or Degree in Property Management, Hospitality, Business, or related field.

• Minimum 1–2 years’ experience in operations or property management, preferably in co-living, real estate, or hospitality.

• Willing to be relocated to our Johor office.

• Strong organizational and problem-solving skills.

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Willing to work weekends and evenings when required.

• Must possess own transport and a valid driving license (mandatory).

Benefits

• Annual Leave
• Attractive Commission
• Medical Benefit
• Professional Development
• Overtime Pay
• Training Provided
• EPF
• SOCSO
• EIS