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Manager, HR Operational Excellence
Manager, HR Operational Excellence
HR Manager (APAC Regional Focus)
Job summary
A leading telecommunications provider is seeking a dynamic HR Manager based in Kuala Lumpur to oversee HR operations across multiple APAC markets. The ideal candidate will have a Bachelor's degree and 7-10 years of HR experience, with specific expertise in labor laws in the region. Responsibilities include vendor management, compliance with local regulations, and analyzing HR metrics using advanced Excel skills. Proficiency in Mandarin is essential for communication with stakeholders in Taiwan and Hong Kong.
Qualifications
- Minimum of 7-10 years of HR experience, including 4 years in a regional APAC role.
- Proven expertise in labor laws across Singapore, Hong Kong, the Philippines, and Malaysia.
- Ability to travel regionally between 20% and 30%.
Responsibilities
- Oversee relationships with external HR partners for performance SLAs.
- Ensure adherence to labor regulations and develop tailored HR policies.
- Utilize Excel to analyze recruitment ROI and vendor KPIs.
- Monitor HR budgets for operational efficiencies.
- Lead recruitment for regional roles and design training programs.
Skills
Education
Tools
The client is a leading telecommunications provider operating throughout the Asia‑Pacific region. They specialize in delivering innovative connectivity solutions to millions of customers and are currently expanding their footprint in several key high‑growth markets. The organization offers broad exposure to regional operations, specifically across Malaysia, Singapore, Hong Kong, Taiwan, the Philippines, and Myanmar.
Mandarin proficiency is a MUST to communicate with stakeholders in Taiwan and Hong Kong. The client is seeking a dynamic HR Manager to lead regional HR operations with a primary focus on vendor management and labor law compliance. Based in Kuala Lumpur, this role involves overseeing HR activities across multiple APAC markets to ensure seamless talent acquisition and employee relations. The position requires a numbers‑sensitive mindset to analyze HR metrics, forecast trends, and mitigate risks within a fast‑paced telecommunications environment.
- Regional Vendor Management: Oversee relationships with external HR partners in the Philippines, Myanmar, Hong Kong, Taiwan, and Singapore to ensure performance SLAs and cost‑effective service delivery.
- Compliance & Strategy: Ensure strict adherence to local labor regulations in Malaysia, Singapore, Hong Kong, and the Philippines while developing tailored HR policies for talent mobility and performance management.
- Data Analytics: Utilize advanced Excel skills to analyze recruitment ROI, turnover rates, and vendor KPIs to drive data‑informed decisions for senior leadership.
- Budget Management: Monitor HR budgets with high numerical accuracy to identify efficiencies in operational costs and vendor spend.
- Talent Development: Lead end‑to‑end recruitment for regional roles and design training programs for emerging technologies like 5G.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of 7-10 years of HR experience, with at least 4 years in a regional APAC role.
- Proven expertise in labor laws across Singapore, Hong Kong, the Philippines, and Malaysia.
- Advanced proficiency in Microsoft Excel for data forecasting and reporting.
- Ability to travel regionally between 20% and 30%.
- Mandarin proficiency is a MUST to communicate with stakeholders in Taiwan and Hong Kong.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.