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Guest Experience Call Centre Lead
Job summary
A global hospitality leader in Kuala Lumpur is seeking an Assistant Call Centre Manager to enhance guest experiences and lead the team effectively. Responsibilities include managing guest communications, handling customer complaints, and promoting Hilton services. The ideal candidate has at least 2 years in a similar role and a commitment to excellent customer service. This role is vital to ensuring that each guest's experience matches the high standards of Hilton. Join a dedicated team at the forefront of hospitality.
Qualifications
- Minimum 2 years of experience in the same position in a 5-star hotel.
- Understand basic spoken English to meet business needs.
- Ability to maintain excellent relations with team members.
Responsibilities
- Organize and coordinate services for memorable customer experiences.
- Handle complaints promptly and efficiently.
- Promote Hilton Honors to guests.
- Lead the communication center, monitoring performance.
- Manage and provide training to the Front Office team.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.