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Concierge Manager (Pre-Opening) — Guest Experience Lead
Job summary
A leading global hospitality company seeks a Concierge Manager for its Shah Alam location. In this role, you will supervise the Concierge Team, set departmental goals, and ensure exceptional guest experiences. You should have a degree in Hotel Management and experience in front-office operations. The ideal candidate will excel in communication and team leadership. Join us at Hilton to deliver remarkable hospitality experiences worldwide while enhancing sales revenues.
Qualifications
- Proven supervisory experience in front office operations.
- Strong leadership qualities and ability to manage a team.
- Passion for delivering exceptional guest service.
Responsibilities
- Supervise daily operations of the Concierge Team.
- Set departmental objectives and work schedules.
- Maintain good communication with hotel areas.
- Monitor guest satisfaction and implement improvements.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.