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Executive Lounge Guest Services Agent (Pre-Opening)
Job summary
A global hospitality leader is seeking a Guest Service Agent for the Executive Lounge in Shah Alam. The ideal candidate will ensure the satisfaction of executive guests by providing excellent service and support throughout their stay. Responsibilities include processing check-ins/outs, welcoming guests, and maintaining high standards of hospitality. Previous front office experience is essential, along with a passion for exceptional guest service. Join us and contribute to a renowned brand committed to unique guest experiences.
Qualifications
- Experience in the hotel, leisure or retail sector.
- Strong communication skills.
- A passion for delivering exceptional service.
Responsibilities
- Welcome executive Guests and handle enquiries efficiently.
- Process check-ins and check-outs accurately.
- Ensure high standards of Guest supplies and amenities.
- Stay informed about hotel services and events.
- Project a professional manner emphasizing hospitality.
- Comply with security and safety regulations.
- Complete tasks as instructed by supervisors.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.