Work From Home jobs in Malaysia

GrowthFN SDN BHD is hiring a Full-time Customer Service Associate in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to join our team.

• Availability to work on the following days and shifts:
• Monday to Friday: Morning shift
• Minimum 1 year of relevant work experience required
• Expected salary: RM3,800 per month

Position: Mandarin Speaker - Customer Service (Work From Home)

(Employees will work from home after 3 months of onboarding)

Location: Kuala Lumpur Sentral, Malaysia

Total Salary: RM3,800 (Basic RM3,000 + RM500 Shift Allowance + RM300 KPI)

Project: Taiwan Market

Function: Live Operations

Joining Date: July 2025

Headcount: 20

Shift: 24/7 Rotational Shift

Education: SPM holder or above

Work Setup: Work from home policy after 3 months onboard; double pay for public holidays

The Service Executive (SE) handles incoming transactions, resolves order-related issues, and provides quality service via chat, representing the organization professionally to customers and partners.

• Assist customers via chat with excellent service quality
• Coordinate between customers, vendors, riders, and teams to troubleshoot operational issues
• Listen attentively, demonstrate empathy, and build rapport with customers
• Follow up proactively to ensure timely resolution of requests
• Handle complaints and provide solutions within designated timeframes
• Align with client values and COE principles in Live Operations
• Contribute to team and personal goals in a fast-paced environment

• Fresh graduates are welcome
• At least 1 year of customer service experience
• Customer-centric attitude
• Ability to stay composed in high-energy, multitasking environment
• Attention to detail
• Basic English communication skills
• Proficiency in local language
• Strong computer navigation skills, familiarity with Google Suite
• Able to work rotational shifts including nights, holidays, and weekends
• Typing speed of at least 40 wpm with 95% accuracy