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Business Support Executive (BSE), for UK clients at SmartPA Malaysia | Hiredly Malaysia

Business Support Executive (BSE), for UK clients

SmartPA Malaysia

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This job is for a Business Support Executive (BSE) at SmartPA, supporting UK clients remotely. You might like this job because you'll have the chance to work with a diverse range of clients and contribute to their success by providing various business support services.

RM 2500 - RM 4000

Work from home role

Full-Time

Job Description

About SmartPA and the role
EA / PA role with SmartPA, a remote working role to cover Malaysia time afternoon or night shifts only to support multiple UK based clients. You are required to work during Malaysia Public Holidays.

Tired of your mundane and repetitive day job? Come and join our ever-growing team at SmartPA where you will be supporting an eclectic range of clients - from corporates to one-man bands, you’ll see it all!

With supporting such variety of businesses, SmartPA requires a wide range of skills and experience within our Centre of Excellence. This is where you come in! Bring your talent to the table, be it social media, dairy and email management or bookkeeping - and we will match you to your perfect clients.

If you are a quick learner, we want to hear from you! We don’t expect you to know the ins and outs, but we’re here to support you along the way. All you need to bring is your personality, positivity and passion for driving clients’ business forward to achieve their ambitious goals.

SmartPA are leading the way towards a new working world, providing invaluable virtual support to all areas of business. Founded in 2008, we are ahead of the curve, expanding globally with recently opened offices in Malaysia and South Africa. As a result, SmartPA are building a team of passionate and business-minded individuals who thrive in a fast paced, dynamic and (most importantly) fun environment.

Our people and culture drives our success. At SmartPA we are committed to fast growth, passionate about people, and absolutely embracing of challenge and change. Hard work is celebrated (often with a glass of bubbly on a Friday !), so come join us at our Edinburgh HQ team to see what it’s all about.

Tired of your mundane and repetitive day job? Come and join our ever-growing team at SmartPA where you will be supporting a Board of Directors for an exciting organisation.

Responsibilities 

• You will be working one to one with clients, so the ability to build strong relationships is an absolute must.
• You will be responding to client requests, supporting their business’ day to day needs.
• You will be working within a pod structure to support each other and your clients. The pod structure allows for support and cover with clients whenever needed.
• You will be a SmartPA ambassador, delivering our purpose and promoting SmartPA culture and values within your team and to clients.
• You will demonstrate the ability to proactively managing client expectations.

Job Requirements

Requirements :

• Malaysians with a minimum of 2 to 4 years experience in back-office customer support and who enjoy interacting with customers is a must.
• Able to start immediately is preferred.
• Work on a 24/7 shift rotation. Most of the time working at Malaysia time afternoon or night shifts to support multiple UK based clients. 
• Experience with MS Office 365 (Particularly Outlook, Word and Excel) is essential.
• Experience in project delivery and completing tasks to tight deadlines is essential.
• Experience with diary and email management is essential. 
• Experience with travel management is essential. 
• Experience in account management is desired.
• Experience in using software such as CRM systems / booking system is strongly desired.
• Experience in document formatting is desired.
• Experience in data handling and data entry is desired.
• Experience in office management is desired.

Skills :

• Time management and organisational skills is crucial within this role. As you will be providing support for numerous clients, you will need to be a pro at juggling priorities whilst paying close attention to detail.
• Strong communication skills both on the phone and written English is essential.
• The ideal candidate will be adaptable. You will be talking to a wide range of clients with varying backgrounds and seniority levels. The ability to adapt your language and tone with clients is key!
• Great social skills are a must – both internally and with external stakeholders.
• You will have an enthusiastic ‘can do’ attitude, no job is too large or too small.
• You will enjoy a fast paced environment and work well under pressure and be an efficient multi-tasker.
• You will be tech-savvy and a quick learner who is confident working across multiple tools and platforms. 
• SmartPA is always open to improvements, and our people know best. So, we appreciate people who are willing to contribute suggestions for business improvements.

Skills

Microsoft Office Time Management Corporate Travel Management Email Management Document Review Office Management Data Management Project Management Verbal Communication Skills Written English

Company Benefits

Training

Continuous training for self development.

Work from Home

Flexibility to work from home.

IT Hardware

We provide all tools required for your role.

Additional Info

Company Activity

Last active - few days ago

Experience Level

2 - 4 Years of Experience

Career Level

Junior Executive

Job Specialisation

Admin / Human Resources, Clerical, Administrative & Secretarial, Others

Company Profile

SmartPA Malaysia

SmartPA is the number one administration and back-office support provider in the market. We pride ourselves on transforming our clients for the better, helping them to grow and making them more resilient to pressure and change. Whether we’re disrupting the perception of admin workers or transforming business support across the world, we’re passionate about revolutionising the business of our customers.

SmartPA is the largest Global provider of remote services, supporting more than 5000 businesses Worldwide. We have trained a wide variety of companies, Government bodies & established institutions, including: •Total Oil & Gas •Qatar Government •Parker Hannifin Engineering •1,500 Small businesses across Europe •350 SmartPA business owners

Business Support Executive (BSE), for UK clients

SmartPA Malaysia

RM 2500 - RM 4000

Work from home role

Full-Time

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