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Assistant Manager-Infrastructure Services
Job summary
A technology solutions provider in Kuala Lumpur is seeking a dedicated Assistant Manager to lead their IT support team and modernize infrastructure through cloud upgrades. The ideal candidate has a Bachelor's degree in Computer Science or Information Technology, with a minimum of 5 years experience in IT support. Responsibilities include managing daily IT operations, evaluating vendor proposals, and ensuring system performance. Strong problem-solving, communication, and project management skills are essential for contributing to the future of IT in the organization.
Qualifications
- Minimum 5 years of working experience in IT support and infrastructure operations.
- Prior experience evaluating vendor proposals and managing infrastructure upgrades.
Responsibilities
- Lead daily IT support operations for end users across hardware, software, and network services.
- Manage Active Directory, user account setup, file sharing, printing systems, and endpoint security.
- Evaluate vendor proposals to modernise our legacy infrastructure using cloud or hybrid technologies.
- Ensure system reliability, high availability, and performance across environments.
Skills
Education
A dedicated and capable Assistant Manager to lead our in-house IT support team and oversee infrastructure modernisation initiativesincluding cloud or hybrid upgrades of the office automation systems.
This role blends technical leadership, hands‑on support, and project management—ideal for someone ready to grow and contribute to the future of IT in the organisation.
Lead daily IT support operations for end users across hardware, software, and network services.
Manage Active Directory, user account setup, file sharing, printing systems, and endpoint security.
Evaluate vendor proposals to modernise our legacy infrastructure (e.g. email, directory, storage) using cloud or hybrid technologies.
- Requirement gathering
- Proposal evaluation
- Recommendation for award
- Implementation oversight
Ensure system reliability, high availability, and performance across environments.
Maintain IT documentation, asset records, and licensing schedules.
Bachelor’s degree in Computer Science, Information Technology, or its equivalent.
Minimum 5 years’ of working experience in IT support and infrastructure operations.
- Microsoft Windows Server, Active Directory & Exchange
- Microsoft 365 (Teams, SharePoint)
- Cloud or hybrid infrastructure (Azure preferred)
- Network and endpoint security
- Prior experience evaluating vendor proposals and managing infrastructure upgrades.
Excellent problem‑solving, communication, and project coordination skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.