Assistant Manager-Infrastructure Services

Pan Malaysian Pools; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking a dedicated Assistant Manager to lead their IT support team and modernize infrastructure through cloud upgrades. The ideal candidate has a Bachelor's degree in Computer Science or Information Technology, with a minimum of 5 years experience in IT support. Responsibilities include managing daily IT operations, evaluating vendor proposals, and ensuring system performance. Strong problem-solving, communication, and project management skills are essential for contributing to the future of IT in the organization.

Qualifications

• Minimum 5 years of working experience in IT support and infrastructure operations.
• Prior experience evaluating vendor proposals and managing infrastructure upgrades.

Responsibilities

• Lead daily IT support operations for end users across hardware, software, and network services.
• Manage Active Directory, user account setup, file sharing, printing systems, and endpoint security.
• Evaluate vendor proposals to modernise our legacy infrastructure using cloud or hybrid technologies.
• Ensure system reliability, high availability, and performance across environments.

Skills

Microsoft Windows Server

Active Directory

Microsoft 365

Cloud or hybrid infrastructure

Network and endpoint security

Problem-solving

Communication

Project coordination

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

A dedicated and capable Assistant Manager to lead our in-house IT support team and oversee infrastructure modernisation initiativesincluding cloud or hybrid upgrades of the office automation systems.

This role blends technical leadership, hands‑on support, and project management—ideal for someone ready to grow and contribute to the future of IT in the organisation.

Responsibilities

Lead daily IT support operations for end users across hardware, software, and network services.

Manage Active Directory, user account setup, file sharing, printing systems, and endpoint security.

Evaluate vendor proposals to modernise our legacy infrastructure (e.g. email, directory, storage) using cloud or hybrid technologies.

Project Lifecycle

• Requirement gathering
• Proposal evaluation
• Recommendation for award
• Implementation oversight

Ensure system reliability, high availability, and performance across environments.

Maintain IT documentation, asset records, and licensing schedules.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or its equivalent.

Minimum 5 years’ of working experience in IT support and infrastructure operations.

Proficiency in

• Microsoft Windows Server, Active Directory & Exchange
• Microsoft 365 (Teams, SharePoint)
• Cloud or hybrid infrastructure (Azure preferred)
• Network and endpoint security
• Prior experience evaluating vendor proposals and managing infrastructure upgrades.

Excellent problem‑solving, communication, and project coordination skills.