Japanese-Speaking Service Desk Analyst

Abhidi Solution; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading tech support firm in Kuala Lumpur is seeking IT Support Specialists to provide hardware and software assistance. Responsibilities include installation and troubleshooting across Windows and MacOS platforms, handling inventory management, and supporting end users, including executives. The ideal candidate will have 3-5 years of IT experience, with a strong educational background in Information Technology. This role requires excellent communication and technical skills, providing an engaging environment for growth.

Qualifications

• 3-5 years of IT experience, with at least 2 years in a Global Service Desk Team.
• Strong knowledge of operating systems, especially Windows and MacOS.
• Basic understanding of networking (TCP/IP).

Responsibilities

• Image and install software on various devices, ensuring proper configuration.
• Troubleshoot and resolve software and hardware issues.
• Manage inventory of hardware and produce weekly reports.

Skills

Windows troubleshooting

MacOS support

Remote software installation

Network basics

ITSM tools usage

Education

Diploma/Bachelor’s degree in Information Technology

Tools

MS Office Suite

Active Directory

Job description

A leading tech support firm in Kuala Lumpur is seeking IT Support Specialists to provide hardware and software assistance. Responsibilities include installation and troubleshooting across Windows and MacOS platforms, handling inventory management, and supporting end users, including executives. The ideal candidate will have 3-5 years of IT experience, with a strong educational background in Information Technology. This role requires excellent communication and technical skills, providing an engaging environment for growth.