IT Support Assistant

SCMS Business Advisory; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A tech support firm located in Puchong is seeking an IT Support Specialist to provide day-to-day IT support for office staff and technical assistance for clients. Responsibilities include troubleshooting hardware and software issues, setting up laptops and printers, and conducting training sessions on SQL Accounting software. The ideal candidate will have a diploma or degree in IT, strong problem-solving skills, and the ability to train clients. Benefits include a supportive working environment and performance bonuses.

Benefits

Training provided

Performance bonus

Friendly working environment

5-day work week

Medical and annual leave

Team-building events

Qualifications

• Strong troubleshooting and problem-solving skills in both hardware and software.
• Basic understanding of networking and remote access tools.
• Comfortable conducting client training sessions.

Responsibilities

• Provide day-to-day IT support to office staff.
• Set up and configure company laptops and printers.
• Document technical issues and solutions for internal reference.

Skills

Troubleshooting skills

Problem-solving skills

Interpersonal communication

Network understanding

Client training

Education

Diploma or Degree in IT or related field

Tools

SQL Accounting software

AnyDesk

UltraViewer

Job description

SCMS Business Advisory – Puchong New Village

• Provide day-to-day IT support to office staff, including troubleshooting hardware, software, and networking issues.
• Set up and configure company laptops, printers, and email accounts (Outlook).
• Install, update, and maintain software applications used by staff and clients.
• Provide remote and on-site technical support to clients using SQL Accounting and Payroll software.
• Conduct SQL software training for new clients or when new modules (e.g. e-Invoice module) are introduced.
• Perform data backup, restoration, and system updates to ensure data integrity.
• Monitor and maintain network connectivity and ensure minimal system downtime.
• Coordinate with external IT vendors or service providers when necessary.
• Maintain accurate records of IT assets, equipment, and software licenses.
• Document technical issues, troubleshooting steps, and solutions for internal reference.
• Assist in software setup, testing, and system implementation when required.

Qualifications

• Diploma or Degree in IT, Computer Science, Information Systems, or a related field.
• Strong troubleshooting and problem-solving skills in both hardware and software.
• Basic understanding of networking, IP configuration, and remote access tools (e.g., AnyDesk, UltraViewer).
• Familiarity with SQL Accounting software or similar business systems is an added advantage.
• Comfortable conducting client training sessions (online or in-person).
• Good interpersonal and communication skills — able to explain technical matters clearly to non-technical users.
• Able to work independently, manage multiple tasks, and perform well under pressure.
• Positive attitude, reliable, and eager to learn new systems or technologies.
• Fresh graduates are encouraged to apply; training will be provided.

Benefits

• Training provided for SQL Accounting and Payroll systems.
• Performance bonus and annual salary review based on performance.
• Friendly and supportive working environment.
• 5-day work week (Monday to Friday).
• Medical and annual leave entitlement according to company policy.
• Staff activities and team-building events.
• Exposure to both IT and business/accounting environments, enhancing overall career experience

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