Thai-Speaking IT Service Desk Analyst — Contract

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment platform in Malaysia is seeking an IT Service Desk Analyst who speaks Thai. This contract-based role involves responding to customer inquiries in Thai and providing first-level IT support for various systems. Candidates should have a diploma or higher, 1-2 years of experience in customer service or IT support, and strong communication skills. This position may also involve collaboration with regional support teams and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Minimum 1–2 years experience in customer service or IT support/service desk.
• Ability to work in a fast-paced support environment.
• Experience in retail luxury, shared service, or BPO industry is an added advantage.

Responsibilities

• Respond to customer inquiries and troubleshooting requests in Thai.
• Create support tickets in ITSM systems.
• Provide first-level support for networking and Microsoft 365.
• Escalate unresolved incidents to higher-level support.
• Collaborate with regional support teams to meet SLA standards.

Skills

Fluent in Thai

Good English speaking/writing

Good troubleshooting mindset

Strong communication skills

Education

Diploma or higher in any discipline (IT-related preferred)

Job description

A recruitment platform in Malaysia is seeking an IT Service Desk Analyst who speaks Thai. This contract-based role involves responding to customer inquiries in Thai and providing first-level IT support for various systems. Candidates should have a diploma or higher, 1-2 years of experience in customer service or IT support, and strong communication skills. This position may also involve collaboration with regional support teams and ensuring customer satisfaction in a fast-paced environment.