Technical Support Engineer

CTC Global; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a skilled IT Support Specialist to provide technical assistance for hardware and software issues across various devices. This position requires a Diploma or Bachelor’s Degree in a relevant field and at least 2 years of experience in IT support. Key responsibilities include managing end-user devices, maintaining hardware inventory, and ensuring compliance with asset policies. The role is a 12-month contract, offering opportunities to work independently and in a dynamic environment.

Qualifications

• Minimum of 2 years’ experience in IT support.
• Proficient in diagnosing and resolving hardware/software issues.

Responsibilities

• Provide technical assistance for various hardware and software.
• Manage end-user devices and maintain accurate hardware inventory.
• Log, track, and resolve support requests within SLA timelines.

Skills

Strong communication skills

Adaptability to dynamic environments

Problem-solving mindset

Education

Diploma or Bachelor’s Degree in Computer Science, IT, or Engineering

Tools

Microsoft Windows

Microsoft Office

Job description

End-User Support: Provide technical assistance for hardware (e.g., PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices), software (e.g., Microsoft Windows, Microsoft Office, and other client applications), and network issues via onsite, remote, phone, or email channels.

Device Management: Set up, image, and maintain end-user devices including laptops, desktops, mobile devices, and peripherals.

Software and Application Support: Install, update, and troubleshoot operating systems, Microsoft Office, antivirus tools, and other critical applications.

Asset and Inventory Management: Maintain accurate hardware inventory, support asset disposal, and ensure compliance with asset policies.

Ticket and SLA Management: Log, track, and resolve support requests within SLA timelines, escalating when necessary.

Project and Collaboration Support: Assist with deployments, IT projects, and work closely with internal teams to resolve escalated issues.

Education and Experience

Qualifications: Diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunications).

Experience: Minimum of 2 years’ experience in IT support, with proven ability in diagnosing, repairing, and resolving hardware and software issues across user environments.

Knowledge: Proficient in Microsoft desktop and productivity applications, including Windows OS, Microsoft Office, and endpoint management tools.

Skills and Attributes

Strong communication and interpersonal skills to articulate technical solutions effectively.

Ability to adapt to dynamic work environments and shifting customer needs.

Capable of working independently with minimal supervision.

High level of ownership, accountability, and proactive problem-solving mindset.

Contract Position

Contract Position: 12-month contract position