EUC Support Engineer — End-User IT & AV Specialist

NEXTDC; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading data centre services provider in Malaysia is seeking an EUC Support Engineer to provide L1/L2 technical support for end-users. This role involves troubleshooting IT issues across devices, managing service requests, and maintaining documentation. The ideal candidate has over 3 years of experience in an IT support role, a relevant bachelor's degree, and strong customer service skills. Join a diverse and growing team committed to innovation and technical excellence.

Benefits

Opportunities for career progression

Inclusive and diverse work culture

Qualifications

• 3+ years of experience in an IT support or helpdesk role.
• Proven track record of effective technical support and customer service.
• Experience in a fast-paced, customer-focused environment.

Responsibilities

• Provide L1/L2 technical support via phone, email, in-person.
• Troubleshoot hardware/software issues on various devices.
• Manage and resolve service requests and incidents according to SLAs.
• Document solutions and update knowledge base articles.

Skills

Technical support provision

Customer service

Troubleshooting

Documentation

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Certification in ITIL Foundation or equivalent

Tools

Microsoft Defender XDR

Microsoft Sentinel

ServiceNow

PatchMyPC

Job description

A leading data centre services provider in Malaysia is seeking an EUC Support Engineer to provide L1/L2 technical support for end-users. This role involves troubleshooting IT issues across devices, managing service requests, and maintaining documentation. The ideal candidate has over 3 years of experience in an IT support role, a relevant bachelor's degree, and strong customer service skills. Join a diverse and growing team committed to innovation and technical excellence.