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VIP Customer & Sales Manager (Remote)
Job summary
A leading recruitment platform is seeking a disciplined and trustworthy VIP Customer Manager to manage a list of high-value customers in Kuala Lumpur. This hybrid role emphasizes strong communication and organizational skills, aiming to grow monthly sales and protect client loyalty. The ideal candidate must be proactive and able to maintain relationships effectively. The compensation includes a base salary plus performance-based commission, aligning with the goal of achieving significant sales targets.
Qualifications
- Ability to manage high-value relationships and drive results.
- Experience in customer service or relationship management is preferred.
- Strong organizational skills and a proactive approach.
Responsibilities
- Manage a VIP list of ~258 high-value customers.
- Secure repeat orders and understand customer needs.
- Provide weekly updates on customers, competitors, and sales opportunities.
Skills
We are hiring a disciplined, trustworthy VIP Customer Manager to handle our VIP customers, grow monthly sales, and protect client loyalty. This is a hybrid role with flexible working and occasional shop visits.
- Manage a VIP list of ~258 high-value customers
- Call/message customers daily, secure repeat orders, and understand their needs
- Coordinate orders with shop staff for fast packing and delivery
- Maintain customer notes, buying habits, and communication preferences
- Build and manage the WhatsApp VIP broadcast list
- Provide weekly updates on customers, competitors, and sales opportunities
- Minimum 300k retail sales monthly (target 500k+)
- Consistent customer follow-ups and relationship building
- Highly organised, proactive, and self-disciplined
- Excellent phone communication skills
- Loyal, discreet, and trustworthy
- Able to manage many relationships and drive results
Base salary + strong commission on performance
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.