Home Based ofertas em Grã-Bretanha

• Hire, lead, mentor, and develop a high-performing cross‑market client manager team across Asia.
• Ensure the team is well equipped with knowledge, tools, and resources to support client programs effectively.
• Drive proactive client engagement to improve onboarding speed, reporting and service delivery, encouraging high usage of screening services.
• Establish success metrics, KPIs, and reporting to measure performance and client satisfaction.
• Foster a culture of excellence, commercial and result‑focused teamwork, collaboration and client‑centricity.

• Build and maintain relationships with key clients.
• Lead initiatives to continuously improve onboarding speed, reporting and service delivery.
• Serve as a strategic trusted commercial partner to Customer Success and Sales to support overall client engagement strategy and revenue goals; participate in high‑value client business reviews, presenting program SLA performance and recommendations.
• Act as level‑two escalation POC for the team, managing escalations and working with clients to ensure timely resolution of issues.
• Strategic partner to Global Customer Care, Customer Success, New Sales, Operations, Onboarding and Product to support commercial goals such as Renewal, Upsell opportunities, account alignment, process improvement, client system migration, and other strategic initiatives to drive outcomes.
• Provide high‑level updates to clients on process initiatives/SLA management provided by client managers.
• Provide high‑level action planning based on client feedback.
• Data‑driven decision maker with strong analytical skills to identify trends and surface risk/opportunity.

• Bachelor’s degree required; MBA or equivalent is a plus.
• 10+ years of experience in Customer Success, Account Management or Client Services, with at least 5+ years in a leadership role managing regional or global B2B client‑engagement teams.
• Strong track record in managing enterprise B2B client relationships, preferably within HRTech, SaaS or professional services industries.
• Deep understanding of HR, talent acquisition and compliance‑driven environments.
• Proven ability to influence senior C‑suite stakeholders and drive business resolution outcomes.
• Exceptional leadership, communication and stakeholder management skills.
• Experience working in a global MNC and navigating complex, matrixed organisations.
• Experience managing teams working in a home‑based environment effectively.

• Strong problem‑solving and follow‑through skills.
• Strong analytical and presentation skills (adept in data mining, analysis and presentation).
• Good business acumen on company’s operations & services.
• Collaborative spirit – strong ability to work effectively with various internal departments to achieve client success.
• Proficient in MS Office, CRM systems such as Salesforce.
• Fluency in Cantonese is a plus.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to hr@company.com.

We regret that only shortlisted candidates will be notified.