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Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost‑effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150‑year history in some of the world’s most dynamic markets. The centre provides dedicated world‑class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state‑of‑the‑art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

• Review and understand key business policies and processes in Wealth Management in offering CMPS products and services to both private banking and retail banking clients. Identify critical pain‑points and articulate how planned / in‑flight technology projects will solve them.
• As Product Owner (PO), specialized in Digital platforms, should be familiar with the development of CMPS order management/ execution platforms and ensure that it is properly interfaced with multiple downstream booking systems.
• The PO should have strong technical know‑how to improve front office systems performance and expand product penetration according to the business development.

• The PO is the key decision maker on priorities and design decisions, and work to ensure that all stakeholders are aligned at each stage of the agile development lifecycle (when a new project is created). The PO also needs to understand both the engineering and business side of releases and be ultimately responsible for representing the end user’s needs.
• Provide business input on requirements to the technology project teams. Work with subject‑matter experts in product teams, front office and operations on requirements (e.g., a new electronic workflow to simplify layers of checking, or to auto‑populate repeated fields in client forms). Prioritise “must have” items vs. “good to have”.
• Review technology plans and design specifications, to ensure business requirements are met and that benefits will be delivered. Identify impact on critical processes within the Bank’s operational risk framework, and work with process owners and project teams to ensure robust controls.
• Work with technology project teams to develop test plans. Co‑ordinate business users to test new platforms or technology features that are developed. Ensure final delivery meets user needs.
• Work with stakeholders in the front, middle and back offices to ensure successful “go live” of projects, from the business perspective. Develop training material, co‑ordinate briefings, design and execute communication plans. Gather feedback post‑implementation, and track benefits captured.
• Participate in project review meetings and identify/highlight any potential issue that may impact project’s cost, timeline and/or scope and work with concerned stakeholders for its early resolution to bring back the project on track.
• Conduct periodic briefings to senior management on progress of technology projects, from the business perspective. Highlight issues that require resolution.