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4,103

Office jobs in Malaysia

Customer Service Team Lead

Talent Recruit

Kuala Lumpur
On-site
MYR 100,000 - 150,000
27 days ago
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Senior Accounts & Admin Specialist — Legal Practice

Talent Recruit

Kuala Lumpur
On-site
MYR 150,000 - 200,000
27 days ago

Senior Electrical Engineer

Ramboll

Kuala Lumpur
On-site
MYR 60,000 - 80,000
27 days ago

Accountant | Ulu Tiram

Hirehub Management Sdn. Bhd.

Ulu Tiram
On-site
MYR 100,000 - 150,000
27 days ago

Commission Operations Specialist - Finance & Reconciliation

Talent Recruit

Kuala Lumpur
On-site
MYR 100,000 - 150,000
27 days ago
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Assistant Chief Engineer

Hilton Worldwide, Inc.

Kedah
On-site
MYR 80,000 - 120,000
27 days ago

Apprentice, Carlsberg Excellence

Carlsberg

Shah Alam
On-site
MYR 20,000 - 100,000
27 days ago

New Business Ventures Executive

Solarvest

Petaling Jaya
On-site
MYR 100,000 - 150,000
27 days ago
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Green Hydrogen & Renewable Ventures Executive

Solarvest

Petaling Jaya
On-site
MYR 100,000 - 150,000
27 days ago

Document Controller | Senai

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
27 days ago

Document Controller — Compliance & Archiving (Malaysia)

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 100,000 - 150,000
27 days ago

QAC Inspector | Gelang Patah

Hirehub Management Sdn. Bhd.

Iskandar Puteri
On-site
MYR 100,000 - 150,000
27 days ago

Manufacturing Learning & Development Trainer

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 45,000 - 65,000
27 days ago

Molding Engineer | Pasir Gudang

Hirehub Management Sdn. Bhd.

Pasir Gudang
On-site
MYR 150,000 - 200,000
27 days ago

Senior Quality Engineer - Power Systems (Data Center)

Hirehub Management Sdn. Bhd.

Iskandar Puteri
On-site
MYR 70,000 - 90,000
27 days ago

Project Manager | Senai

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 70,000 - 90,000
27 days ago

Quality Electrical Engineer | Iskandar Puteri

Hirehub Management Sdn. Bhd.

Iskandar Puteri
On-site
MYR 70,000 - 90,000
27 days ago

Learning & Development cum Trainer Specialist

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 45,000 - 65,000
27 days ago

Sr Officer - SG FCI Detica (Name Screening), GWB AFC

UOB Innovation Hub 2 Sdn Bhd

Kuala Lumpur
On-site
MYR 150,000 - 200,000
27 days ago

Senior Company Secretarial Executive (COSEC) (Ipoh, Perak)

KUALA LUMPUR KEPONG BERHAD (KLK)

Ipoh
On-site
MYR 200,000 - 250,000
27 days ago

Senior Associate - Cash Reconciliation (6 Months Contract)

DHL Asia Pacific Shared Services Sdn Bhd

Petaling Jaya
On-site
MYR 100,000 - 150,000
27 days ago

Senior Executive - Non Performing Loan & Recovery

AEON Credit Service (M) Bhd

Kuala Lumpur
On-site
MYR 200,000 - 250,000
27 days ago

HR Executive | Skudai

Hirehub Management Sdn. Bhd.

Skudai
On-site
MYR 30,000 - 45,000
28 days ago

Quality Compliance Specialist | Pasir Gudang

Hirehub Management Sdn. Bhd.

Pasir Gudang
On-site
MYR 100,000 - 150,000
28 days ago

Finance Executive | Ulu Tiram

Hirehub Management Sdn. Bhd.

Ulu Tiram
On-site
MYR 100,000 - 150,000
28 days ago

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Customer Service Team Lead
Talent Recruit
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
27 days ago

Job summary

A recruitment agency in Kuala Lumpur is searching for a Customer Service Team Lead to supervise teams, handle customer issues, and train staff. Candidates should have at least 2 years in a leadership role, be proficient in English and Malay, and possess solid computer skills. The role requires flexibility for various shifts, including weekends. Interested candidates can apply via email with an updated resume.

Qualifications

  • Minimum 2 years in a leadership role, preferably in Customer Service or BPO Call Center.
  • Proficient in both verbal and written English and Malay.
  • Competent in computer operations with knowledge of Microsoft Office.

Responsibilities

  • Supervise escalation teams and ensure compliance with organizational standards.
  • Handle critical customer issues and deliver timely resolutions.
  • Guide team members through regular coaching.
  • Facilitate training on new procedures and service quality reinforcement.

Skills

Leadership
Customer service expertise
Proficiency in English
Proficiency in Malay
Computer operations

Tools

Microsoft Office
Job description
About the job Customer Service Team Lead

We are seeking Customer Service Team Lead with professional proficiency in English, based in Kuala Lumpur.

Key Responsibilities:

  • Supervise the escalation teams (around 10 head counts in a team)daily functions, ensuring punctuality and compliance with organizational standards.
  • Handle critical customer issues involving bookings, cancellations, and refunds, delivering timely and considerate resolutions.
  • Guide and support team members through regular coaching to help them achieve and surpass performance targets.
  • Facilitate training on new procedures and reinforce consistent practices to uphold service quality.

Requirements:

  • Minimum 2 years in leadership role, preferably in Customer Service or BPO Call Center environment
  • Proficient in both verbal and written English and Malay
  • Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and a typing speed above 45 words per minute.
  • Flexible to work in 24/7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays.

Qualified and interested candidates may apply online or email your updated resume to sia@talentrecruit.com.my. Only shortlisted candidates will be notified.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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