Jobs at Hyatt Corporation in Malaysia

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Finance

Hourly/Entry Level Employee

Full-time

Local

Summary

Administration

• Ensures all documents related to the section properly filed for reference.
• Ensures all documents related to the section including Sales and Office Rental contracts, group orders and amendments are properly filed for reference.
• Maintains an up-to-date alphabetical “Open Accounts” for Accounts Receivable.
• Assists to ensure that the credit activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• Oversees the preparation and update of individual Departmental Operations Manuals.
• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
• Keeps and safeguards all contracts and financial documents.
• Attends and contributes to all meetings as required.
• Maintains organised files of all pertinent audit records.

Customer Service

§ Provides the appropriate level of professional, courteous and caring service to guests, suppliers and other associates

§ Assists with Host duties as requested and required due to operational needs

§ Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

§ Maintains positive guest and colleague interactions with good working relationships.

• Understands thoroughly Hyatt Corporation objectives in managing Account Receivables so as to provide an effective system to track Accounts Receivables for the activities of the Financial Manager.
• Provides a summary of the aging report required by the Accounting and Control division to prepare monthly reports.
• Provides Sales and Marketing employees and Heads of Department with information necessary for them to manage their customers.
• Processes all charges and credits to City Ledger, in a timely manner.
• Be fully conversant with the credit policy and procedures.
• Ensures that all transfers to City Ledger through Night and Income Auditors do agree with the control account.
• Prepares and forwards to the Finance Manager for review and signature all City Ledger adjustments that need to be made before either inputting them through the Sales Ledger, or before they are posted by the Front Office Clerk-Cashier.
• Ensures the accuracy of all charges and credits posted to the individual accounts.
• Processes invoices/folios promptly and to render interim and monthly statements and follow-up letters on a timely basis.
• Ensures that the posting of invoices and settlements is up-to-date and that payments are correctly aged.
• Ensures that returned checks are recorded in the City Ledger, that unapplied credit balances are reconciled and that minimal variances in payments are cleared at the time of receipt.
• Reconciles accounts receivable trial balances and General Ledger control accounts each month and to insure accurate aging.
• Monitors and maintains support of all advances deposits and to balance them to the general ledger at month-end.
• Liaises with the Finance manager at all times regarding guest queries, credit card charge-backs and open balances and general credit terms.
• Maintains one up-to-date alphabetical open accounts file for joint use by both Accounts Receivable and the Finance manager.
• Ensures that room rate charges to travel agents are in accordance with the contract.
• Ensures that group billings are completed as per contract.
• Initiates payment of travel agents commissions on the basis of verified computer reports.
• Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
• Assists in conducting credit investigations and collects delinquent accounts of customers.
• Based on the instructions of the Finance Manager, investigates and verifies financial status and reputation of prospective customers applying for credit, prepares documents to substantiate findings.
• Assists the Finance Manager in the investigation of fraud cases and assists to liaise on any possible legal action on collection for worthless checks and delinquent bills.
• Prepares collection reports to ascertain status of collections and balances outstanding.
• Familiar with and strictly adheres to the Hotel’s Credit Policies & Procedures, assists the Finance Manager in evaluating effectiveness of current collection Policies & Procedures.
• Assists in auditing delinquent accounts that are considered as unrecoverable.
• Reports to Finance Manager unfavourable information, which may affect a customer’s credit standing, so as to allow timely action.
• Assists to check in-house guest balances on daily basis and reports any findings to the Finance Manager.
• Assists in the investigation of disputed charges and follows up on queries raised by customers.
• Assists to follow up on collection of returned checks, credit card charge backs, skipper accounts, late charges, guaranteed no-shows, as per the instruction of Finance Manager.
• Handles all credit requests from in-house guests as instructed by the Finance Manager.
• Understands thoroughly Hyatt Corporation objectives in Income Audit as to provide an effective auditing system for all hotel revenues and receipts.
• Provides a summary of the revenues required by the Accounting and Control Division to prepare daily and monthly reports.
• Provides Heads of Department with the revenue figures necessary for them to operate their individual profit centre’s profitability.
• Provides a system of monitoring the data input by operation level personnel.
• Ascertains that all daily revenues that should have been received by the hotel have been received and properly recorded.In doing so, the work of Night Audit, Front Desk, and the Food and Beverage Cashiers is being audited.
• Audits charges to City Ledger and credit card companies before forwarding them to the Accounts Receivable sections.
• Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process.
• Audits revenue from telephone, telex, and facsimile unless these are automatically linked to the computer for billing.
• Audits revenue from other Operated Departments such as Garage, Pro shops, Laundry and Business Centre for completeness.
• Ensures that all the day’s Banquet revenue has been recorded.
• Checks the daily General Cashier’s report against recorded cash movement.
• Monitors cashier shortages/overages and investigates any substantial amount and bring to the attention of the Finance Manager.
• Verifies that the computerised Daily Report reflects completely all of the day’s transactions.
• Reviews paid-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation.
• Verifies supports for complimentary and house use rooms and for rooms charged at rates varying from the rack potential.
• Spot checks the accuracy of regular and contractual room rates in the system.
• Reviews all house use and entertainment checks for propriety and ensure that they are signed and authorised.
• Audits all Food and Beverage outlets checks on the List of Negative Check Lines for explanation and approval by Outlet captain’s/automatic kitchen orders.
• Audits the List of Voided Restaurant Checks for proper approvals and explanations.
• Checks the sequential use of Food and Beverage checks, foreign exchange vouchers, official receipts and to investigate any missing or irregular forms.
• Reviews the guest ledger balances daily and research questionable movements.
• Investigates late charges and skippers.All details should be forwarded to the Finance manager for further action.
• Ensures that all employees’ City Ledger Accounts are closed at month end.
• Carries out surprise checks of rooms, fitness centre attendance and car park collections, etc.
• Carries out surprise cash counts of cashier’s floats.
• Carries out surprise foreign currency counts.
• Monitors the organised execution of the night audit program by Front Office personnel.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Personnel

• To train all involved employees such as Front Office Clerks and Food & Beverage Waiter/Cashiers to ensure continued adherence to established procedures.
• Develops and assists with training activities focused on improving skills and knowledge.
• Ensures employees have a complete understanding of rules and regulations, and that behaviour complies.
• Effectively communicates guiding principles and core values to all levels of employees.

Other Duties

• Be knowledgeable in statutory legislation in employee and industrial relations.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Accounting function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.