Senior Executive - Non Performing Loan & Recovery

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading consumer financing provider in Kuala Lumpur is seeking a Senior Executive for Non-Performing Loans and Recovery. This role involves managing External Collection Agencies, achieving collection targets, and delivering excellent customer service. Candidates should have 2 to 3 years of experience in collections or a related field, along with a relevant diploma or degree. The company promotes a dynamic workplace and strives for excellence in financial services.

Qualifications

• Minimum 2 to 3 years working experience in collection or a related field.
• Understanding of relevant regulations and credit management.
• Ability to handle customer complaints effectively.

Responsibilities

• Manage External Collection Agencies operation activities.
• Achieve ECA targets and report performance metrics.
• Provide excellent customer service and maintain client relationships.

Skills

Customer service skills

Communication skills

Credit Management knowledge

Education

Diploma or Degree in relevant disciplines

Tools

Microsoft Office

Job description

Senior Executive - Non Performing Loan & Recovery

To manage External Collection Agencies operation activities and handle any administration work related non-calling operation activities.

To maintain and/or further improve External Collection Agencies performances to achieve collection target set by Management.

To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.

To be responsible to achieve ECA target given - daily / weekly / monthly and delivery good collection result.

To monitor and report ECA's daily, weekly, and monthly performance.

To conduct ECA visitation, ensure completeness of visitation document and highlight to Management on the discrepancies noted / audit findings.

To provide excellent customer service and maintain good client relationship.

To attend ECA and customers’ enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.

To proceed invoice payment, file assignment and special arrangement accordingly to job scope.

To assist Team Leader / Unit Head on administration matter or any task list request by Management.

Understanding of all department / section operation.

Communicate effectively with various type of customer in a professional manner and perform good collection result.

Understand customer needs and able to handle customer complaints in timely and effective.

Ready seconded to another team / unit / section / department.

Sound technical knowledge in Credit Management, Malaysia Law, Bank Negara collection related guideline.

To assist Team Leader/Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list/matters assign by management.

Ready seconded to others in team/unit/section/department.

To perform any ad-hoc task list/matters assign by management.

Job requirement:

Diploma or Degree holder or professional qualification in relevant disciplines.

Minimum 2 to 3 years working experience in collection in general or any related field.

Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• How many years' experience do you have in a credit management role?
• Which of the following Microsoft Office products are you experienced with?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.