Call Center jobs in Malaysia
Customer Service on-site
INTELLIVISIONTECH SDN. BHD.
Customer Success Specialist (mandarin & English)
Teleperformance
MAXIS CUSTOMER SERVICE SPECIALIST (INBOUND / OUTBOUND) - IMMEDIATE HIRING!
Jobstreet Malaysia
Business Analyst (Sales/Telemarketing)
WediaLab
Senior Executive - Alternative Channels (E-Services)
Hong Leong Bank Berhad
Discover more opportunities than anywhere else. Find more jobs nowTelemarketing (Ammetlife)
Jobstreet Malaysia
EXP_Finance SSC - Specialist Customer Query (UK)
DHL
Customer Service Officer - Inbound Call Center - Contract
Allianz
Connect with headhunters to apply for similar jobsCall Centre Supervisor or Team Leader - AuNZ Market
Transcosmos
Customer Service Representative - Cantonese (Penang)
Teleperformance
Customer Support- Mandarin (Hotel Reservation Project)
Teleperformance
Work From Home - Customer Service- Mandarin Speaking
Teleperformance
Call Centre Executive
Telistar Solutions
QA Manager (Call Centre)
SummitNext
Customer Service Automotive (Maternity Cover)
Adecco
Senior Associate - Customer Query (UK Shift)
DHL
Airline Mandarin Customer Service - Feb/March 航空业客服
TalentConsult
Global Customer Tech Support & Training Expert
INTELLIVISIONTECH SDN. BHD.
客服顧問（Service Advisor）
Teleperformance
Call Center Officer cum Telemarketers
Enzo Consortium Health House
Outbound Call Center Officer
Enzo Consortium Health House
Call Center Executive (New Branch Setup)
Keding Enterprises
HR SERVICES SUPERVISOR
TE Connectivity
Customer Service
Job summary
A customer service solutions company in Kuala Lumpur is seeking a Technical Support Specialist to communicate effectively with global customers in English. Responsibilities include resolving technical issues, providing on-site support, and training call center agents. The ideal candidate will have a bachelor's degree, at least a year of call center experience, and strong service orientation. This role offers an opportunity to enhance customer satisfaction and improve service quality.
Qualifications
- Minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
- Fluent in listening, speaking, reading, and writing English for professional use.
Responsibilities
- Communicate with global customers in English via email, live chat, and phone.
- Handle first-level escalated technical issues and improve customer satisfaction.
- Provide on-site technical support and agent assistance.
- Conduct product and business-related training for call center agents.
- Identify operational issues within the call center and optimize business processes.
Skills
Education
1. Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
2. Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
3. Provide on‑site technical support and agent assistance to the overseas call center team, resolving complex product‑related technical issues to enhance service quality.
4. Conduct product and business‑related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
5. Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
- Bachelor's degree or above, any major is acceptable.
- Minimum 1 year of on‑site call center support experience, with a background in the security industry preferred.
- English proficiency: fluent in listening, speaking, reading, and writing, enabling its use as a working language.
- Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.