Call Center jobs in Malaysia

• Manage daily operations of customer service projects and call center activities to ensure smooth execution.
• Lead project planning, client communication, role allocation, and human resource management.
• Drive continuous process optimization to improve resource utilization and reduce operational costs.
• Conduct staff training, coaching, and performance evaluations to enhance overall team performance.
• Develop and implement operational strategies to improve efficiency and service quality.
• Analyze operational data (such as CMS reports and KPIs) and provide practical improvement recommendations.
• Collaborate with cross‑functional teams to ensure operational goals align with company strategy.
• Participate in solution design and client presentations, demonstrating strong project management and operational capabilities.
• Manage key client (principal/“client‑side”) relationships to ensure effective communication and project delivery.

• Must be able to speak and read Chinese (Mandarin) to communicate with China‑based teams and clients.
• 3–5 years of call center or customer service operations experience, with at least 3 years in a managerial role.
• Proven experience managing large teams and familiarity with BPO/customer service operations.
• Hands‑on frontline experience with successful progression into an operations management role.
• Strong experience in managing key clients and driving project implementation.
• Ability in solution design or operational planning.
• Familiar with call center metrics, workforce scheduling, manpower planning, and CMS/KPI reporting.
• Strong business acumen with strategic thinking and a data‑driven approach to decision‑making.
• Demonstrated success in cost control and process optimization.
• Excellent leadership, communication, and stakeholder management skills.
• Able to accept overseas travel and work assignments, and adapt to multi‑location working environments.

DSGPay Malaysia

Kuala Lumpur City Centre, Kuala Lumpur, MY