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Postes : Call Center Sin ExperienciaPostes : Call Center Bilingue

Team Leader Call Center

Faites partie des premiers candidats.
Telecontinent
Kuala Lumpur
MYR 100 000 - 150 000
Faites partie des premiers candidats.
Il y a 2 jours
Description du poste
Job Responsibility

  • Assist the Operations Manager in overseeing daily operations and ensuring team performance.
  • Supervise a team of Malaysia, Singapore and Hong Kong to drive productivity and performance.
  • Monitor KPIs, including monthly targets, quality evaluations, attendance, and punctuality.
  • Coach, motivate, and mentor team members to exceed performance expectations.
  • Handle escalated inquiries and resolve issues quickly and effectively.
  • Ensure adherence to company policies, processes, and service standards. Track and manage team attendance and work schedules to ensure efficiency.
  • Collaborate with multiple departments to enhance performance, training, and reporting.
  • Conduct performance reviews and implement improvement plans for staff.
  • Generate daily reports and ensure accurate tracking of team progress.

Job Requirements

  • Open for Malaysian citizen.
  • Demonstrated fluency in both spoken and written English, Mandarin due to market served.
  • Immediate commencement is highly desirable.
  • Minimum Diploma, Degree, or equivalent qualification in any field.
  • At least 3 year of experienced in the BPO contact centre industry, preferably in telemarketing, customer service OR lead generation.
  • Strong supervision, coaching, leadership, and people management skills.
  • Critical thinking, analytical skills, and problem-solving abilities.
  • Ability to multitask and work independently with minimal supervision.
  • Proficiency in Microsoft PowerPoint and Excel.

Job Benefits

  • Remuneration package: - Basic: up to RM4500 - KPI allowance: up to RM1500 (Based performance) *Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.
  • Annual salary increment & performance bonus
  • Medical & hospitalization covered
  • EPF, SOCSO and EIS covered
  • Working hours: - 8 working hour, 2 days off - - No midnight shift 5 working days *Note: Working hours are subject to change based on business and operational requirements.
  • External training will be provided and potential career progression opportunities
  • Working location: Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur. Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)
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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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