Customer Service (Banking) (6 months renewable Contract)
Career International FOS
Kuala Lumpur
Presencial
MYR 20.000 - 100.000
Jornada completa
Hace 8 días
Descripción de la vacante
A leading financial recruitment agency in Kuala Lumpur is seeking Call Center Agents for the banking industry. This role is ideal for fresh graduates and SPM holders with customer service experience. Responsibilities include assisting customers, resolving inquiries, and promoting banking products. Offering a 6-month contract with potential for permanent placement based on performance. Training is provided, and the work culture is highly regarded.
Servicios
Breath of learning opportunities
Fantastic work culture
Formación
Fresh Graduates with Degrees/Diplomas are encouraged to apply.
SPM graduates must have credit in Mathematics and English.
Good communication skills in English required.
Responsabilidades
Deliver exceptional service as the first point of contact for customers.
Provide assistance via phone, email, or chat addressing banking needs.
Guide customers effectively in choosing financial solutions.
Resolve customer issues efficiently and effectively.
Record customer interactions and maintain data security.
Adhere to banking regulations and policies.
Collaborate with team members to achieve service goals.
Conocimientos
Customer Service experience
Good communication skills in English
Educación
Degree/Diploma
SPM with 2 years Call Center experience
Descripción del empleo
The Role:
We Are Hiring: Call Center Agents (Banking Industry) Jalan Raja Laut, Kuala Lumpur
Intakes: December 2025 & January 2026
We are partnering with our reputable banking clients to hireCall Center Agentsfor the upcomingDecember 2025andJanuary 2026intakes.
We welcome:
Candidates with Customer Service experiencewho are keen to grow their career in the banking industry
Fresh Graduateswho are eager to begin their professional journey in a reputable financial institution
Training will be providedfor all successful candidates
You will be responsible for :
As a Banking Customer Service Executive, you will be our valued banking customers' first point of contact. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.
To provide friendly and professional customer assistance via phone, email, or chat, addressing their banking needs and inquiries.
To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
To accurately record customer interactions and transactions while maintaining confidentiality and data security.
To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
To work collaboratively with team members to achieve customer service goals and provide seamless support
Ideal Profile:
Fresh Graduateswith Degrees/Diplomas are encouraged to apply
SPM graduateswith2 years of Call Center/Customer Service experience
Must havecredit in Mathematics and English
Good communication skills in English and the ability to interact professionally with all levels within the organization
This is a6-month contract role, with the opportunity to beconverted to permanentbased on performance
Working Hours:8:00 AM – 11:00 PM (Rotational 9-hour shifts within this timeframe)
Training will be provided
What's on Offer?
Join a market leader within Corporate Banking
A role that offers a breadth of learning opportunities
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.