Call Center jobs in Malaysia

Location: Kuala Lumpur, Malaysia

This role is for a Telesales Manager to lead and optimize large-scale telesales operations as part of a high-impact transformation program with a global consulting firm and its telecommunications client.

We are seeking an experienced Telesales Manager to lead and optimize large-scale telesales operations as part of a high-impact transformation program with a global consulting firm and its telecommunications client.

• Lead and manage daily telesales operations, ensuring performance and service quality for teams of 100+ agents.
• Coach, mentor, and motivate telesales agents to achieve sales targets, conversion metrics, and customer satisfaction goals.
• Support agile sales experimentation, including new scripts, offers, tools, and customer engagement techniques.
• Monitor call center performance metrics, analyze data, and identify process improvements.
• Collaborate with internal stakeholders, including call center vendors, remote management teams, product and technology departments, to streamline operations.
• Implement performance tracking dashboards and feedback mechanisms to ensure continuous improvement.
• Conduct regular team reviews, calibration sessions, and training refreshers to reinforce sales effectiveness.
• Ensure compliance with company policies, data privacy, and regulatory standards.

• Bachelor's degree in Business, Marketing, Communications, or related field.
• Certifications in Sales Leadership or Call Center Management are an advantage.

• 5-8 years of experience in telesales, call center management, or sales operations, with at least 2 years in a managerial or team lead role.
• Proven track record of leading high-performing telesales teams (50+ agents).
• Experience managing outsourced vendor operations or BPO partners.
• Background in telecommunications, broadband, or financial services preferred.
• Strong understanding of sales metrics, performance analytics, and conversion optimization.
• Excellent communication and people management skills.
• Fluent in English and Bahasa Melayu; proficiency in Mandarin or Tamil is a plus.

• Telesales and call center operations management
• Performance coaching and team leadership
• Data-driven sales optimization
• Vendor and stakeholder coordination
• Strong communication and presentation skills

• Experience working in agile or pilot-based sales programs.
• Familiarity with CRM tools and call center performance systems.
• Ability to lead in fast-paced, transformation-driven environments.

• Location: Kuala Lumpur, Malaysia
• Engagement Type: Contract, 12-mos
• Schedule: Standard hours, complete onsite
• Client Industry: Telecommunications
• Start Date: December 2025 (2-week onboarding)

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.