Office jobs in Malaysia

Enhancing our position as a leading port agency company within the Marine Agency sector. To efficiently support and handle in a sustainable and compliant manner dry cargo, wet-gas, break-bulk, cruise, military, ship-managers and Naval ships when calling ports in which the branch office covers.

• Responsible for Monitoring and coordinating Port agency operations of vessels in Ports covered by the branch office.
• Ensuring the team are responding to all enquiries and DA requests in an accurate and timely manner.
• Follow up on client feedback / complaints, keeping close updates and communication with Principals and vessel / Supt / owner’s relating to vessel matters.
• Ensuring full accountability and that responsiveness prevails as and when operational concerns and incidents are encountered.
• Visit/Communicate with clients and evaluate their needs and specifications as and when required.
• To ensure that all operational SOP’s and KPIs as outlined by the Head Office are strictly followed by all Branch office team members.
• To report in timely fashion and accurately any local changes in local regulations, legislation, tariffs, costings etc to the Country Head Office.
• Support commercial activity with local visits to related existing and target clients.

• Appoint and monitor vendors and service providers as requested by Head-Office where applicable.
• To ensure that any matters relating to pricing are kept in review to ensure offering competitive service levels to our customers’ needs.
• To monitor and provide feedback to Head Office in respect to vendor performance.

• Ensuring all Branch staff are fully compliant and adhering to the company’s code of conduct and corporate governance.
• To be fully up to date with all matters relating to Compliance policies including Anti-Bribery, Corruption and Trade Sanctions requirements. To educate the local team accordingly and to ensure any matters (should they be encountered) are escalated to Head-Office.
• Ensuring that all matters relating to the operation are conducted in a safe manner and to ensure any safety related matters are escalated to management in Head-Office.
• Where applicable, Ensuring full adherence to the company’s prefunding policies. This to include chasing principals for prefunding and settling outstanding payments where applicable.
• To strictly adhere to the company’s vendor approval processes and protocols.

• To ensure full compliance and utilisation of all company systems including Port360.
• Where applicable to ensure all branch office IT systems are fully functional and with most up to date security software.
• Nurturing a strong working relationship with department managers, colleagues, and subordinates within the branch office.
• To elevate any service weaknesses or concerns to the Head-Office.
• Ensuring Group SOPs and KPI’s are followed and implemented.
• Ensuring full cooperation with Group and Country Commercial teams as we continuously seek to grow the business.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a branch manager?