A leading food service company in Bandar Baru Bangi, Selangor, seeks a Senior Operations Manager to lead and optimise operations across multiple sites. The role involves overseeing a large workforce, ensuring compliance with regulations, and driving operational efficiency. Ideal candidates will have 12-15 years of experience in managing food service operations, financial oversight, and strong people management skills. This position offers the opportunity to shape the future of our expansive service operations.
Qualifications
12–15 years of senior-level experience in food service or multi-site operations.
Proven experience managing a large workforce of 800+ employees.
Strong capability in budgeting and cost control.
Responsabilités
Lead and optimise operations across 60+ camp sites and cafeterias.
Oversee a 900+ operational workforce for productivity.
Ensure Halal and safety compliance across all sites.
Drive operational efficiency and cost control.
Develop operational strategies for business expansion.
Connaissances
Financial management
Communication skills
People management
Stakeholder management
Negotiation skills
Adaptability
Formation
Bachelor’s Degree in Business, Hospitality/F&B Management, Food Technology
Description du poste
Line Recruits – Bandar Baru Bangi, Selangor
Responsibilities
Lead and optimise operations across 60+ camp sites, 8 cafeterias, and central kitchen facilities.
Oversee and manage a 900+ operational workforce, ensuring effective manpower planning, productivity, and performance.
Ensure strict Halal, hygiene, and safety compliance across all sites (JAKIM Halal standards, HACCP/ISO requirements).
Drive operational efficiency through SOP implementation, cost control, supply chain optimization, and waste minimization.
Financial Management & P&L Oversight
Full accountability of the company's Profit & Loss (P&L) results for all operational activities.
Develop, manage and monitor operating budgets and forecasts.
Identify opportunities for cost optimization and revenue generation.
Implement financial controls and reporting mechanisms to track key performance indicators (KPIs) and drive accountability across operational units.
Approve expenditures and resource allocation within budget guidelines.
Business Performance & Growth
Develop operational strategies to support business expansion into new sites, industrial clients, and institutional contracts.
Lead project execution and mobilisation for new site openings and contract renewals.
Strengthen operational margins through revenue optimisation, cost monitoring, and continuous improvement initiatives.
Service Quality & Client Relationship
Ensure high satisfaction levels for customers, clients, auditors, and regulatory bodies.
Act as the primary escalation point for major operational issues and service gaps.
Build trust-based relationships with client stakeholders, including government-linked partners.
Governance & Risk Management
Implement strong controls over operational processes, procurement, and food handling standards.
Monitor operational KPIs, safety compliance, audits, and corrective action plans.
Proactively identify operational risks and execute mitigation strategies to protect the company’s brand and contracts.
Leadership & People Development
Provide leadership to the heads of Operations, HR & Administration, HSE, QA/Production, Procurement, and Logistics.
Strengthen leadership bench through structured development, succession planning, and performance-driven culture.
Cultivate a collaborative, disciplined and service-oriented culture aligned with Bumiputera empowerment values.
Requirements
Bachelor’s Degree in Business, Hospitality/F&B Management, Food Technology or related fields.
Minimum 12–15 years of senior-level experience in food service, institutional catering, or large-scale multi-site operations.
Proven experience managing large workforce (800+ employees) and multi-location operational structures.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.